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Australian Government Mobile Service Centres 002-01030000

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This document outlines services provided by the Australian Government Mobile Service Centres in rural and regional communities.

Mobile Service Centres

Mobile Service Centres travel to rural and regional communities to provide people with information and access to government payments and services. The Resources page contains a link to the Services Australia website for the current schedule.

The Mobile Service Centre Program aims to maximise opportunities for access to Services Australia for people living in regional communities that are greater than 50 kilometres from a service centre. It will do this by periodically visiting locations to provide a face-to-face service, and at the same time promoting digital services that will enable continued access after the visit.

Mobile Service Centre staff include:

  • Mobile Service Centre Manager and Mobile Service Officer
  • at least 2 Service Officers to provide customers with general access services
  • specialist staff nominated by the Zone based on community need, for example Farm Household Case Officer (FHCO), Financial Information Service Officer (FISO), Indigenous Service Officer (ISO)
  • social worker

Mobile Services Centres are equipped with laptops, printers, self service terminals and a satellite phone. This allows staff to begin processing applications or refer customers to relevant services.

Services provided

The Mobile Services Centres provide a wide range of services and can help customers with:

  • new claims for most Centrelink payments
  • updating the customer's information on their record
  • confirming customer documents and supporting information, such as certifying copies of birth certificates
  • information on:
    • how financial matters may impact Centrelink payments
    • payment and service options to suit individual circumstances
    • Child Support payment and service options
  • rural payment entitlements for eligible farmers
  • non-cash Medicare transactions
  • Medicare registrations
  • social work support and referrals
  • support with and access to self service facilities including + accounts and mobile apps
  • free hearing health checks

Mobile Service Centres provide rapid response to communities affected by disasters.

The Resources page contains links to the Services Australia website for information about Mobile Service Centres including the current visiting schedule, and information about payments for rural and remote Australians.

Identifying a package of services for rural customers

Identifying a package of services for self-employed customers

Initial contact by a farmer planning for retirement

Centrelink Agents and Access Points