Farm Household Case Officer (FHCO) cases 002-02070030

National Farmers Federation - Farmhub

Department of Agriculture, Fisheries and Forestry - Rural Financial Counselling Service (RFCS)

Farm Household Allowance (FHA) - Farmer Assistance Line

The FHCO not allocated email template is for internal use only.

It must be emailed to Farm Household Case Officer (FHCO).

Only use the template when an FHCO has not been assigned to a customer and it has been more than 14+ days since the customer’s claim was granted.

Farm Household Case Officer (FHCO) not allocated email template

The request for alternative FHCO email template is for internal use only.

It must be emailed to Farm Household Case Officer (FHCO).

Note: use 'Save As' workaround to download/use attachment.

Alternative Farm Household Case Officer (FHCO) email template

The request for FHCO contact email template is for internal use only.

It must be emailed to Farm Household Case Officer (FHCO).

Note: use 'Save As' workaround to download/use attachment.

Farm Household Case Officer (FHCO) contact email template

The scripted messaging is to be used when contacting customers to offer referral to the RFCS following lodgement of FHA new claims.

Note: use 'Save As' workaround to download/use attachment.

FHA claim day 1-3 Key Messaging Script for FHCOs

The RFCS referral facsimile template is used to notify the RFCS of the details of a customer who has been referred to them.

It must be faxed to the Rural Financial Counselling Service.

Note: use 'Save As' workaround to download/use attachment.

RFCS referral facsimile template

Office Locator