Farm Household Allowance (FHA) clock 002-02080030

To check how many days a customer has on their clock for FHA in:

• Process Direct:
• Go to the FHA Farm Customer Summary (FCS) screen
• Customer First:
• Select CRN/BP hyperlink in header
• Select Circumstance Data tab
• Scroll down and select FHA Specific Overview
• Select Clock Details

This section shows:

• the total number of days the customer has received FHA, including periods of Interim FHA, and
• how many days of FHA entitlement the customer has remaining

Max. No of Clock Days = 1,460, the maximum period a person can receive FHA in a specified 4 in 10 year period.

Clock Days = total number of days the customer has received FHA or associated payments. That is, system calculated days + manual adjustments.

Predicted End Date = the date when the customer's FHA entitlement will likely end. This will change any time a customer’s clock days are adjusted, or when FHA is stopped/restored.

Remaining Days = the number of days remaining that the customer can receive FHA payments.

Note: the information displayed on the Clock Summary does reflect undetermined debt shell periods or undelivered payments.

This section shows the number of days that the customer has received payment, as calculated by the system.

This number may change when change of circumstances are recorded which result in the customer having more or fewer days on payment. For example, debt raised, Business Income Reconciliation.

This section shows any manual adjustments that have been made to the calculation of a customer’s cumulative period of eligibility (clock days).

If a customer received Interim FHA for a period from 1 July 2014 and before receiving FHA, the number of days for which they were paid Interim FHA should display in this section.

If the customer received Interim FHA from 1 July 2014 and there are no Interim FHA days calculated in this section, a manual adjustment may not have been completed.

If the requirement for a manual adjustment or an anomaly with the customers clock days has been identified and needs further investigation:

• Non-FHA processing officers:
• Use Fast Note - select Auto text, use Rural > Update > FHA clock investigate/adjust required
• the Fast Note will automatically transfer to region code FHH
• Smart Centre FHS Processing officers, see Item 5

For Smart Centre FHA Processing officers only.

Investigate the record to determine if there is an issue with the clock. If the clock is incorrect and corrective action cannot resolve the issue, refer for further investigation.

To manually adjust the clock, see Table 2, Step 1.

This should only be undertaken if a decision results in a need to complete an adjustment outside the normal functions of the system.

• When a debt is raised to waive, advice is not sent to the customer and the clock days are added back to the available days. Auto clock adjustment after debt waiver is not available so this must be manually reversed
• Where a FRP debt is manually finalised no debt (FND), a clock adjustment is required to reflect the actual period FHA was paid

Is a manual clock adjustment needed?

• Yes, go to Step 2
• No, procedure ends here

Run the FHA Clock Adjustment in Process Direct:

• open the customer record
• go to the FHA Clock Adjustment (FCA) screen

Note: only authorised users will be able to manually adjust the clock.

Go to Step 3.

Select Add to insert a new line and update:

• Key Start and End dates, as determined by the decision maker
• Select Adjustment Reason Code:
• DEB+ manual increase to the number of days remaining on the clock from a debt being raised
• DEB- manual reduction to the number of days remaining on the clock from a debt being reduced or waived
• OTH+ (key 'OTH+' in Reason Text for details)
• OTH- (key 'OTH-' in Reason Text for details)
• REV+ manual increase to the number of days remaining on the clock from a review of decision to raise a debt
• REV- manual reduction to the number of days remaining on the clock from a review of decision to waive or reduce a debt
• Select Save to complete the update

Note: if a debt has resulted from payments issued past the clock end date, a manual adjustment to the clock is not needed. This may result in records displaying a negative figure under Remaining Days.

Go to Step 4

Review the details:

The FHA Manually Adjusted Clock Dates section:

• Start and End dates
• Adjustment Reason Code
• Adjustment Reason Description - this will automatically populate
• The No. Of Days field is automatically determined as a result of the dates entered by the decision maker

The Clock Summary section will be updated to reflect the new counts for:

• Clock Days - total number of days for which the customer has been paid (includes all adjustments in the calculation)
• Remaining Days - the maximum number of clock days (1,460) minus the Clock Days
• Predicted End Date - the system predicted end date based on assessment result, payment days and manual adjustments (the predicted end date may change when change of circumstances are recorded)

Finalise the update:

• Select Assess
• In the Update Header Data key:
• Receipt Date - the date the customer notifies
• Channel - the channel the information was received
• Select Save

Go to Step 5

Record details of the manual adjustment on a DOC.

An automatic letter will be issued to the customer advising the result of the change to their number of days in receipt of FHA payments.

Formal review of decision

The customer can apply for a formal review of a decision to change to their clock days. If the customer requests an explanation or applies for a formal review of the decision, see Request for an explanation, quality check or review (CLK).