Skip to navigation Skip to content

Claiming Medicare benefits online 133-02090040

Expand/Collapse all sectionsExpand all


Services Australia website

Medicare claims

Medicare online account help - Submit a claim

Express Plus Medicare mobile app help - Submit a Medicare claim

Proof of payment for a Medicare claim

Forms

Medicare claim form (MS014)

Digital Support Products

Online guides and videos help customers use self service. Customers can view these on the Services Australia website or YouTube Channel (https://www.youtube.com/user/HumanServicesGovAU).

Staff can view them at Medicare digital support products. Staff can also view training simulations.

Digital Support Directory

Upload your documents error messages

This table describes the messages that may display in Medicare online accounts and on the Express Plus Medicare mobile app.

Message

Description

You must attach at least one document.

Display when user selects ‘Next’ without uploading any documents.

Same document already attached.

Display when user uploads a duplicate file with the same name and format.

The document format that you have attempted to attach is not accepted. Please use one of the following formats and try again: PDF, JPG, GIF, PNG or BMP.

Display when user tries to upload a file that is not in PDF, JPG, GIF, PNG or BMP format.

The document size that you are attempting to attach is too large. Try converting your document to a smaller format or splitting it into numerous documents to attach. Maximum document size is 5MB.

Display when user tries to upload a file that is more than 5MB.