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Child Support Business Online Services (CSBOS) 133-02140000

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This document outlines the features of Child Support Business Online Services (CSBOS). CSBOS is a secure way for employers and financial institutions to access a range of services online.

Services available for organisations

Employers can use CSBOS to:

  • send and receive secure electronic messages
  • view and print most Child Support letters and notices
  • manage sub-users
  • submit employee deductions
  • view previous pay date details sent in and use them as a record of the information already provided if submitted via CSBOS
  • tell Services Australia of any variation between the scheduled deduction and the actual amount deducted and the reason for those differences
  • complete a Confirmation of a Person's Employment (EF1) form

Services available for financial institutions

Financial institutions can use CSBOS to:

  • send and receive secure messages
  • view and print most Child Support letters and notices
  • manage sub-users
  • respond to section 120/161 request for information notices
  • respond to section 72A garnishee notices and section 72A withdrawal notices

The Resources page contains links to:

  • Contact details
  • Services Australia website
  • User Guides
  • Template for Resetting a CSBOS password
  • mySupport referrals

Employer withholding (linking) for Child Support customers