View Child Care Details and Payments option for Child Care Rebate (CCR) online 133-04040030

Customers need to be registered with an active online account to use this service.

Customers with an active online account can also access this service using the Express Plus Centrelink mobile app.

• To describe the online process to the customer, go to Step 2
• To access the customer's information, see Step 1 in the Summary pages for the CCR payment table

Is the customer registered with an active online account?

• Yes, go to Step 3
• No, customer must be registered with an active online account. See Centrelink self service options

When completed, return to this procedure. If the customer was unable to successfully register for an active online account at this time, see Step 1 in the Summary pages for the CCR payment table.

Customer selects View Child Care Details and Payments from the Child Care menu item.

This option will only display if the customer's status is one of the following:

• CCF (any status)
• CCN (any status)
• FTB current (CUR/CZR)
• CCI/PAY

Is the customer able to access this page?

• Yes, go to Step 4
• No, explain to the customer why they cannot view this service. Procedure ends here

For the section to display, the customer must:

• be CCF (any status) and
• have been paid CCR for at least one period in the current financial year or one of the past 2 financial years that has not been reconciled

Note: customers can only view CCR payments that have already been paid to them. Future payments will not appear here. For example, if a customer has elected to receive their CCR payments quarterly and the first quarter's payment has not yet been paid for the current financial year, no CCR payments will be reflected in this view. Once paid, this will be reflected and will remain viewable. Where subsequent quarters' payments are yet to be paid, these will not be reflected until they are paid.

Does the section display?

• Yes, select the relevant financial year to review and go to Step 5
• No, explain to the customer why they cannot view this service. Procedure ends here

Customers can have their CCR paid directly to their child care service fortnightly or direct to themselves fortnightly or quarterly.

CCR payments are calculated based on the customer's child care fees and their conditional CCB entitlement. Using this information, the out of pocket expenses are calculated and the CCR entitlement is determined.

The information displayed on the Child Care Rebate Statement page includes:

• a description of the CCR payment
• information about the need to meet the Work/Training/Study Test to be eligible for CCR
• a note about reconciliation of the payment at the end of the financial year
• a note that the maximum limit has been reached (if that is the case) for each child over the limit
• the CCR payment option in place for the financial year
• a note that 15% of the customer's CCR entitlement will be withheld if they have chosen a direct payment option and receive CCB at a legislative rate greater than zero
• Payment details, where available, including:
• child care attendance Summary displays the period start and end dates and the year to date (YTD) totals
• for each child: the child's name, the total Child Care Fee amount, the CCB Entitlement amount and the CCR amount paid for that child for any periods the customer was eligible

Printing and returning to the summary page

From the Child Care Rebate page the customer can:

• print the page
• return to the View Child Care Details and Payments summary page
• return to the entry page

Procedure ends here.

On the View Child Care Details and Payments summary page for:

• a current financial year or a year that has not been reconciled, go to Step 2
• a financial year that has been reconciled, go to Step 4

• Select the Child Care Rebate section on this page
• Select a financial year to review. Go to Step 3

This section allows navigation across financial years to display the information from those years. The 2 main components of this section are:

• text identifying the financial year that is displayed, and
• a dropdown box to select a different financial year

The selectable financial years in the dropdown box are the current financial year and any financial years that have not been reconciled up to 2 years in the past. By default the selected financial year will be the current financial year according to the system date.

When a financial year is selected from the dropdown box, select Go to see the Child Rebate statement page. The page will be refreshed with the details for the selected year.

Annual payment option customers:

Where an annual payment has not been made for a customer for the selected financial year, a message ('No payment has been made for this financial year') will be displayed. Clicking on View Details will show why the payment was not made.

Note: if the payment has been recalculated, only the latest payment information is shown.

Select the Child Care Payment Results section on this page

• Select a financial year to view. Information on this page shows a summary of the child care entitlements after they have been checked using actual family income.

Note: if the payment has been recalculated, only the latest payment information is shown.