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Income Management and BasicsCard self service options 133-04100000

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This document outlines how Services Australia will help Income Management customers with online options. This also includes BasicsCard account details online service.

Eligibility to use this service

To access this service, customers must:

Customers can access this service using:

Nominees can access self service for their principal and as a customer. When acting as a nominee, they cannot use phone self service or the app.

Express Plus Centrelink mobile app

Eligible customers can use the app to:

  • check the balance of their BasicsCard
  • transfer funds between their BasicsCard and Income Management account
  • make a one-off expense payment to an approved organisation
  • view IM Expense Allocations for the past 15 months, and
  • request an Income Management Statement

Phone self service

Customers who cannot access or use a Centrelink online account or the Express Plus Centrelink mobile app can use phone self service.

Customers can use phone self service to transfer income managed funds to and from their BasicsCard.

The Resources page contains links to the Services Australia website and the Digital Support Products.

BasicsCard

Centrelink self service - access status, locking and unlocking

Accessing and using Centrelink self service

Priority needs and expense allocation

Transfer of funds between Income Management Account and BasicsCard online