View/update overseas travel online 133-04150030

Customers who get a Centrelink payment or service can use their Centrelink online account to advise of travel details.

When a customer contacts the agency directly, see Coding departures and returns for customers leaving Australia. This includes when the customer does not need to advise the agency. For example, an Age Pension customer leaving Australia temporarily for less than 6 weeks.

Customers should be encouraged to use their Centrelink online account to advise of future travel. Customers can advise of travel through their Centrelink online account up to 12 months before departure.

To use this service, customers must:

• be current on a payment or card (includes suspended customers), and
• create a myGov account and link Centrelink to it

An individual Correspondence (NOC) or Payment and Correspondence (NOB) Nominee can access the service on behalf of their principal. Staff cannot view the service in Customer Online View.

Customers can:

• view current and future overseas travel details already recorded
• add new details for future overseas travel, including for their partner or dependants if travelling together
• update future overseas travel details
• remove future overseas travel details
• update certain travel details while overseas

Using the customer's circumstances and the answers provided about their future travel, the online service will:

• complete a full portability assessment. Customers will see the outcome and they do not need to contact
• provide preliminary portability advice. Customers will need to contact to discuss their situation
• advise the service is not able to complete a portability assessment. Customers must contact the agency

In most cases, the customers will see the effect on their payment. They will also see any recommended action they should take before departure.

If the service is able to complete a portability assessment, it will:

• update the customer's record directly with details of their departure
• create a DOC