Reporting employment income online 133-04180000

This service allows customers to:

• confirm, reject or match a pre-filled Single Touch Payroll (STP) employer name and Australian Business Number (ABN) or Withholding Payer Number (WPN)
• check, confirm or change pre-filled STP employment income data
• report details of their (and their partner's) non-STP employment income in their reporting period. Note: this does not include self-employment income (see the Resources page)
• answer specific questions about their mutual obligation requirements or participation requirements and advise if they are unable to meet their mutual obligation requirements (some Centrelink managed job seekers)
  For example, their specific question will depend on the approved activity coded on the Activity and Exemption Summary (AEX) screen:
• PTW - 'Have you worked for at least 30 hours for this period?'
• SEL - 'Have you worked in your business for at least 30 hours for this period?'
• report changes to their employment income. Note: customer must contact Services Australia (the agency) to make changes to confirmed STP income and provide evidence of the change
• confirm they have stopped work with an STP employer
• use the Express Plus Centrelink mobile app to report employment income in the following languages:
• Arabic
• English
• Chinese Simplified
• Persian (Farsi)
• Vietnamese

When they report they will get:

• prompts to update income and assets when:
• termination payments are paid, if required (Age Pension (AGE) and Carer Payment (CP) customers)
• at least one paid amount is equal to or greater than $2,000 and the pay period or back pay period is more than 32 days
• a message advising of new tasks created that they need to complete
• a warning if a pay period or back pay period of more than 366 days is entered
• advice if their report is unsuccessful and to contact the agency to complete their report
• a receipt number and the reporting outcome when successfully completed
• next payment amount and date of deposit
• partner's next payment, if they get a payment from Services Australia and they have given the customer permission to see this information
• working credit balance, income bank balance or work bonus balance
• next reporting date
• summary of the details they reported

Job seekers unable to meet mutual obligation requirements

Eligible job seekers fully meeting their mutual obligation requirements by participating in an approved activity, declaring they are not able to meet their obligations can advise of a reasonable excuse. If none of the listed reasons apply to the customer, they can select Other and enter a reason. They will be advised to contact the agency to discuss their circumstances further and have their report completed.

When a customer reports using self service, they will no longer get SU19 forms.

Staff can view the information reported on the Online Interaction Summary screen.

Customers need to have access to self service. They need a Centrelink online account linked to myGov to use the service in their Centrelink online account and the Express Plus Centrelink mobile app.

Before assisted reporting is completed, genuine attempts must be made to transition customers to report via self service options, unless an exception applies.

If the customer is not eligible, they will need to call or go to a service centre to discuss their reporting options. The Process page lists ineligible reasons.

Statement and notification reporting customers can view and update their employment income details for up to 6 of their past submitted reports online using the Report employment income service. Note: customers are not able to update confirmed STP income in previous reporting periods using self service. They must contact the agency and provide evidence of the change.

Statement and notification reporting customers can view and update their employment income details for up to 6 of their past submitted reports online using the Report employment income service. They can do this through their Centrelink online account or the Express Plus Centrelink mobile app. Note: customers cannot use this service to update confirmed Single Touch Payroll (STP) employment income.

Notification reporting customers can also use the Report employment income service if they:

• are not currently a statement reporting customer
• are reporting income from employment

This income does not include:

• income from employment paid under the Supported Wage System (SWS)
• income from employment with a Disability Employment Service (DES) provider
• employment income assigned to a third party

They can:

• add a new employer
• edit existing recorded employment details, including hours, amount or frequency (except pension customers who are paid monthly)

Pension customers who need to update their monthly income must contact Services Australia to report this.