Self Service Access Facility (SSAF) for reporting employment income, participation and change of circumstance details 133-04180080

In the customer's record in Customer First:

• Go to Workspace > Self Service > Self Service Summary, or
• Key 'SSAF' in Next field

This screen displays a customer's eligibility to report using self service.

• Date data was updated
• Business function - Report Employment Income
• Chnl
• IVR - phone self service
• Action - Eligibility
• Status:
• Eligible
• Not Eligible
• Temporarily Ineligible. This may be for a reporting period. It could be due to a number of reasons, including:
  trying to report early
  reporting more than 13 days late
  an outstanding compliance action on record, or
  Youth Bonus Wage Subsidy (YBWS) 26 week suspension period

Do not turn off access for full-time students and Australian Apprentices.

To turn off a customer's access to report online, by phone code these fields on SSAF screen:

• Exclude Type: 'REI' - Report Employment Income
• Channel Type:
• IVR for phone self service
• Exclude Rsn:
• CSO - applied by Service Officer
• CLR - requested by customer

This must be done for customers who cannot use self service reporting channels for various reasons.

Customers in YBWS 26 week suspension period are auto excluded.

• Go to Workspace > Self Service > Self Service Summary
• Check Important Information section on SSAF screen
• Select Apply Business Rule Override. Use this workflow to stop a customer from 'dropping through' from self service when:
• a customer has a verified low hourly rate
• an Australian Apprentice has a valid reason for reporting nil earnings
• On Allow Successful Reporting Attempt screen, code relevant fields including:
• Inhibitor Type - Australian Apprentice or low hourly rate
• Inhibitor Reason - illness, shortage of work, holiday shutdown, injury, or verified hourly rate
• Customer Update page displays
• action all Services and Issues for the customer
• select Continue
• Confirmation page shows a summary of what has (or has not) been actioned
• include additional notes
• address outstanding issues
• complete all required updates
• select Continue
• Confirmation page displays again. Select another customer record

This coding will override a manual exclusion reason, e.g. CSO, CLR.

To turn on a customer's access to report online, by phone or both, code these fields on SSAF screen:

• Business Function: 'REI' - Report Employment Income
• Channel Type: field:
• IVR phone self service
• Inc/Exc Rsn: ORD