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Medicare claims history and claims history statement online 133-10010000



This document outlines how a customer can view their Medicare claims history online through Medicare online account or the Express Plus Medicare mobile app.

How a customer can view their Medicare claims history online

Step

Action

1

Access service + Read more ...

To access the service, customers need to:

  • sign in to their myGov account through the myGov website or the myGov app
  • select Medicare
  • from their Medicare online account homepage, select:
    • myGov website > View claims history in the Medicare claims history Quick links tile, or
    • myGov website > History and statements menu > Medicare claims history
    • myGov app > View claims history

The Medicare claims history page shows.

2

Select person + Read more ...

Select the Viewing history for dropdown menu to choose the person the statement is for.

The page only lists dependents who are under 14 years and listed on the Medicare card.

Note: customers must make a separate request for each person.

3

Select period + Read more ...

Select the Period dropdown menu to choose what period the statement is for:

  • Last 3 months
  • Last 6 months
  • Last 12 months
  • Last 2 years
  • Last 3 years

4

Accept declaration + Read more ...

Customers can only view the Medicare claims history information for a person under 14 if they:

  • declare they are either the person to whom this information relates, or a parent/guardian who has parental responsibility for the child
  • accept that they understand giving false or misleading information is a serious offence

Note: CDMS does not recognise family relationships. If a child over 14 accepts the declaration, they will be able to see the Medicare claims history of anyone under 14 on the same Medicare card. A customer can request their own Medicare card through their Medicare online account when they turn 15. When they do this, they are no longer able to view details of others on their previous Medicare card.

The Medicare claims history page shows.

5

Select option + Read more ...

Download history

Customers can select the Download history (PDF) option to download a copy of their history statement.

6

Return to homepage + Read more ...

Select Home to go back to the Medicare online account homepage.