Skip to navigation Skip to content

Track Medicare claims online 133-24020907



Claim status in Mainframe and customer claims tracker

The status of claims displayed for staff in Mainframe corresponding to the status types displayed for customers.

Mainframe

Customer view

LOAD

BCKG

PEND

PERR

PRVS

PREF

PAID (today)

Submitted

PAID (prior to today)

Completed

RDEL

UNRS

Closed

Digital Support Products

Online guides and videos show how customers use self service. Customers can view these on the Services Australia website or YouTube Channel (https://www.youtube.com/@ServicesAustraliaGovAU).

Staff can view them at Medicare digital support products. Staff can also view training simulations.

VOD Track Medicare claims online - A digital service for Medicare customers

VOD transcript Track Medicare claims online

Digital Support Directory

Contact details

Medicare and Aged Care - Local Peer Support (LPS)

Release of information