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Customer Management Approach (CMA) for Child Support 277-01100000

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This page contains links and tools to support the Customer Management Approach (CMA). These resources support Service Officers to make quality decisions consistent with CMA principles and processes.

Macros

Collection and debt

Centrelink/CSP information exchange

Solutions Gateway Team - SGT referral

The Services Australia Workspace page contains task cards for Services Australia Workspace.

Guides and template

Do not share these attachments externally. See Freedom of Information – Information Publication Scheme.
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngCustomer Support/Referral Guide
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngCustomer Risk Identification Model
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngActual care in special circumstances Referral and Decision Template