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Direct requests for information from Department of Veterans' Affairs (DVA) 277-03030000

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This document outlines the process when requesting customer information from the Department of Veterans' Affairs (DVA). Child Support can ask DVA for detailed information if they believe the customer is receiving a DVA income/disability support pension or benefit. The information may help update the customer’s income or explore avenues for collecting debt.

How to make information requests to DVA

Make a direct request for information from DVA when it relates to:

  • determining the taxable or specified tax free pension or benefit component of a customer’s adjusted taxable income, or
  • determining if the customer receives 1 of the 6 DVA payments child support can collect from

The References page contains links to the Child Support Guide for information about:

  • child support income, and
  • collection from veterans' pensions and allowances

The Process page explains how to issue a direct request.

For all other information requests, issue a notice under section 120 or section 161 using the appropriate schedule. See Child Support's information gathering powers.

The Resources page has contact details and information on Collecting through Department of Veterans’ Affairs.

 

Child Support's information gathering powers

Collection of child support debts through third parties (s72A and s72AC)

Income processing for Child Support customers