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Manage and process a change of assessment (COA) application 277-03120020




Macros

Change of assessment - Initial discussion

COA First contact

Change of Assessment (COA) calculators

COA letters

Templates

Do not share these attachments externally. See Freedom of Information – Information Publication Scheme.

A linked attachment is available for staff only (i.e. under IPS/FOI)S75 Decision template

A linked attachment is available for staff only (i.e. under IPS/FOI)S75 CDM – Recommendation and decision template

Letters

The below letters are currently being reviewed and approved by the Correspondence Branch

Use 'Save As' workaround to download/use attachment

UQ190.07 Request for contact re application - Respondent

UQ190.05 Non-parent carer case - Confirming application received - Applicant

UQ190.06 Non-parent carer case - Application or response received - Respondent

Endorsed letters on the Operational Blueprint letter and electronic messaging page:

Services Australia has endorsed these letter or electronic message for use. They are the latest version. Do not use locally produced letters or electronic messages.

UQ190.00 - Additional change of assessment information

UQ190.04 COA not accepted due to content

UQ196.00 - We have sent you an important email

UQ197.03 - S75 Cover letter

UQ198.00 - COA withdrawal letter

FS8.00 - s120/s161 employer schedule

Endorsed letters via the COA letter macro:

UQ190.01 Letter when additional information has been received from either party

UQ190.08 Letter to applicant response and cross application

UQ191.00 Letter when additional information has been received from either party or we have obtained information during the COA process

Calculators

Separated parents’ calculators – including Child Support formula calculators to assist general and specialist staff, including Decision Makers (DMs)/Part 6A Objections/COA staff, calculate parents’ child support payments.

Contact details

Child Support - national and site mailboxes

Services Australia website links

Objections to Child Support decisions

Write, email or fax us

Centrelink international numbers

Staff feedback tool

Staff feedback tool

Supporting Resources

Use 'Save As' workaround to download/use attachment

Do not release these attachments externally. See Information Publication Scheme.
A linked attachment is available for staff only (i.e. under IPS/FOI)Electronic File Management
A linked attachment is available for staff only (i.e. under IPS/FOI)COA Reason 2 and FTB implications
A linked attachment is available for staff only (i.e. under IPS/FOI)COA process - Customer Contact