WA Child Support Ex-nuptial cases 277-03180000

A current WA ex-nuptial case can be identified using the indicators in:

• Call Notification toolbar via Services Australia Workspace
• Case Liability Rates for Case window, Child Support Period Details group box
• Child Support Period window
• Customer window, Cases Involved For group box
• Care window, or
• Case Summary window

To identify if a case has previous WA ex-nuptial Child Support Periods (CS Periods) still in force, use the:

• Case Liability Rates for Case window, Child Support Period Details Group box, or
• Child Support Period window

Where the caller has entered their reference number in the IVR, Services Australia Workspace will identify current WA ex-nuptial cases by displaying ‘WAExnup’ on the Call Notification toolbar.

In the Case Liability Rates for Case window there is an indicator field under the child support period details box that will have a 'Y' indicator for WA ex-nuptial periods.

In the Child Support Period window there is a WA ex-nuptial indicator column. If the field is populated with a 'Y' indicator, then the case is a WA ex-nuptial case for that CS Period.

In the Case Summary window locate the WA Ex nup check box within the Latest Child Support Period field. It will be checked if the case has been identified as a current WA ex-nuptial case.

In the Care window there is an indicator field in the box at the top left of the window that will have a 'Y' indicator if the case is a current WA ex-nuptial case.

If a payee moves residence into or out of Western Australia, a Liability Calc Required Intray is generated to determine if the case has changed to or from a WA ex-nuptial case.

This intray will continue to raise post system enhancements.

Run eligibility on the case, see Eligibility Cuba Process Help.

Only save eligibility if no other changes are indicated. Otherwise, action other activities as appropriate before saving.

Check letters raised and pend if details are not correct or WA ex-nuptial workarounds are required. See Table 3. Seek Technical support as required.

WA ex-nuptial status CS Periods requiring updates are identified for action by service recovery trained officers.

When the care date of effect legislative amendments commenced on 1 July 2018 they did not apply to WA ex-nuptial children until 15 May 2019, when the WA parliament passed legislation adopting the care date of effect legislation.

WA ex-nuptial customers are now treated the same as all other customers under child support legislation where notifications are on or after 15 May 2019. However, system enhancements made 18 June 2022 were prospective only, meaning some workarounds will continue to be needed. These workarounds are managed as 'service recovery' by trained staff.

Cuba will automatically treat WA ex-nuptial customers correctly where care is late notified and affects only:

• Child support Periods (CS Periods) automatically raised on or after 18 June 2022, or
• CS Periods starting on or after 15 May 2019 that have already been manually deleted and recreated to update the WA ex-nuptial status to 'NO'

Where a notified change will affect any period that remains with a WA ex-nuptial status of 'YES':

• Once the care decision is finalised, process the care as usual, see Change in child support care levels
• Pend all letters
• If a NOA-01 letter has generated, for both customers:
• update the status of the NOA-01 to Deleted, and
• set all other letters to Pend in both the Suppressed letter list and the Letter list to ensure the correct letters are kept for review

Read this script:

‘Due to a legislative amendment, when we are told about a care change more than 28 days after it happened, we must apply this information in the assessment in different ways.

A decrease in care will be backdated to the date of the care change and an increase in care will be applied from the date we are notified.

When the care decision has been made, your case will be referred to a specialised team. This team will review the assessment from the date the care changed and make any corrections required.

This may mean there will be a delay in receiving your new assessment letters.

Once your case has been reviewed, letters will be issued to advise you of any changes from the date the care changed.

If you would like any information on your current assessment, log into your Child Support account online through your MyGov account and select current assessment.’

If the decision has been made, staff can provide current assessment information based on the information in the 'Case Liability Rates' window from the notification date.

Document the conversation with the customer, including that you read the script to them. See Documenting Child Support information.

Late notified care changes on WA ex-nuptial cases are identified by reports. They are referred to the Solutions Gateway Team (SGT) for service recovery action.

No further action is required by the Service Officer.