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Collecting child support payments privately and/or discharging arrears 277-04090000



Letters

UQ13.00 - Pre discharge arrears - Payee

UQ13.01 - Post discharge arrears - Payee

UQ13.02 - Post discharge arrears - Payer

UQ19.04 - Unallocated NAP Opt-out

Automated messages

Election to collect child support privately

When selected from the Services Australia Workspace, customer will be played the automated message:

You’ve asked us to stop collecting child support on your behalf. This means you understand:

  • you and the other parent will make your own arrangements for child support to be transferred
  • you will maintain a record of the amounts transferred and dates they are paid
  • we will continue to issue assessment notices advising of how much should be transferred
  • you will continue to notify us of any changes in income, care arrangements or other circumstances that may change the child support payable
  • if any changes are made to past assessments of child support, we are unable to collect any amounts that may be raised during a period you are collecting privately
  • if your arrangement doesn’t work out, you can ask us to collect child support again in the future, including any unpaid amounts for up to 3 months
  • if you receive FTB Part A, Centrelink will use the child support you are entitled to when determining this amount

Election to have the liability no longer enforced

When selected from the Services Australia Workspace, customer will be played the automated message:

You’ve asked us not to enforce the recovery of a debt owed to you. This means you understand:

  • we will vary the child support account to remove this unpaid amount
  • this amount cannot be reclaimed or used to offset any monies you may owe, now or in the future
  • we will confirm your election in writing, and you will have a limited time to withdraw the instruction not to recover the amount if you change your mind
  • after this time, you will no longer be able to ask Services Australia to recover this amount