Child Support's information gathering powers 277-04210000

To report issues with opening a response or attachment from a financial institution:

• go to mySupport
• search for the webform: Cuba Application and Child Support System Issues
• complete and Submit the webform, and
• note any receipt or reference number

Protect customers' personal information during information gathering when third parties are contacted to provide information.
Do not reveal or volunteer any information about the customer to any sources. Accidentally revealing personal information may constitute a privacy breach and Service Officer must report it to a Team Leader.

When making contact by telephone, Service Officers must:

• verify who they are speaking to
• not reveal any personal information to the other person
• not confirm, deny, or comment on any third party questions about the customer that would breach that customer's privacy, and
• confirm any information obtained

See the Australian Privacy Principles.

Child Support - national and site mailboxes

External searches guide

Separated parents letter and email templates > Schedules - s161 and s120

Referral non-compliance s72A, s72B, s120 or s161 (Service Officer)

Table 1.

Referral non-compliance and failure to remit s72A, s72B, s120, s161or EF1 (ES Service Officer)

Table 2