Disbursements of child support 277-06010000

Disbursement is the process of distributing child support to payees. Payees can get child support from the eighth day of the month (or the next business day if the eighth falls on a weekend or public holiday) and every business day thereafter until the end of the month.

Funds can only be disbursed if:

• Child Support has received a payment, and
• the amount is due and payable to the payee

Payees receive disbursed funds via direct credit into their nominated bank account.

Service Officer

• take request from customer for manual payment
• ensure funds are available to disburse
• check bank account details are correct
• arrange authorisation of disbursement, and
• document request on Cuba

Authorising Service Officer

Authorising officers must make sure:

• the daily or normal disbursement period has not commenced, or is not due to commence on the evening on which the manual disbursement is processed that is, 2 business days before the eighth or any day thereafter until the end of the month
• the manual disbursement has been correctly keyed
• funds are available to disburse
• the account balance is correct that is, all outstanding issues have been resolved or if not, they are satisfied it is appropriate to proceed
• a payment arrangement is in place for any payee's consolidated revenue debt, and
• the reasons for the decision to issue a manual disbursement are documented

EL1, Customer Service

• authorise creation of consolidated revenue debt up to $4,999

National Manager, Customer Service

• authorise creation of consolidated revenue debt of $5,000 and above