How to finalise a registration and contact customers following a request from Inland Revenue, New Zealand (NZIR). 277-08180030

Complete the following in order:

• run eligibility without saving and check the results
• ensure the liability will post as expected for an outgoing case
• for an arrears only case, the case status is EWAR
• compare the arrears amount shown in the eligibility window to the NZ Calculator arrears amount; these should match
• if required, remove relevant dependent children added by Cuba from the NZ In case (letters will issue with incorrect information if this step is missed). Seek advice from a Service Support Officer (SSO) before saving if unsure. See Eligibility Cuba Process Help
• once all checks have been completed, save eligibility
• document the decision to accept or refuse the registration in the case notepad

Record payee disbursement option

Update the payee's disbursement options in the Payee Disbursements Option window:

• check the International button
• select New Zealand from the dropdown options
• enter the effective date as today's date

Enter a brief note in the notepad and then save the details. See Disbursement Cuba Process Help.

NZ Penalties

• load New Zealand (NZ) penalties as per the Weekly Macro (Word document) in the International Additional Amount window. New Zealand impose 2 types of late payment penalties. Only the 10% penalties are registered in Australia. The 2% penalties, while not collectible in Australia, remain valid in New Zealand. See Eligibility Cuba process help, View, pend and save Eligibility results
• check all letter details are correct. Go to Step 5 for information about issuing a letter
• record all registration information in the payer's Communication window including the registration information provided by NZIR via the macro document as follows, see Documentation Cuba Process Help, create a record in the communication window:
• Date: {spreadsheet date}
• Type: Electronic In
• Reason: International
• document the reasons for the decision. See Documenting Child Support information in Cuba

If an 'arrears only' case has been registered go to Step 2.

In all other instances, go to Step 3.

When an 'arrears only' case is registered, Cuba will adjust the multi-case allowance for any associated domestic cases for the one day the case is registered.

'Arrears only’ cases are keyed in Cuba to start and end on the same day. As there is no ongoing rate the one-day registration allows the arrears to be registered in Cuba. Cuba automatically adjusts all Australian cases to reflect the one-day registration of the NZ 'In' arrears only case. A manual formula modification must be applied to the Australian case/s to remove the effect of the one-day registration. For each associated Australian case:

• check the Case Liability Rates window and note the annual rate for the period just prior to the arrears only registration
• set the annual rate in the Formula Modification window back to the same amount that applied before eligibility was run. Select the type Requires Manual, and
• document decision in the Case window notepad

Go to Step 3.

Do not contact the payee of the New Zealand 'In' case as they are managed by NZIR.

Go to Step 4.

If:

• a formula modification has been applied on the payee’s case which has or will affect the arrears or ongoing liability
• apportionment will now apply due to the registration of the New Zealand 'In' case.
  Note: seek advice from a Service Support Officer (SSO) if a retrospective modification may cause an overpayment.
• an overpayment has been created, see Overpayments and payee debt, or
• the Australian assessment has ended due to articles 5 & 7 of the Australia and New Zealand Agreement being applied

and the payer has other Australian cases and registration of the New Zealand 'In' case has impacted on an associated Australian payee's assessment contact the payee, see Contact with Child Support customers, to:

• advise of any changes, and
• discuss available options depending on their circumstances, for example, Change of Assessment, court order

Note: international Service Officers may not be required to manage the payee beyond calling to provide the above information. For more information, see Customer Management Approach (CMA) for Child Support.

Cuba generates a NZ2-1‘Registration of New Zealand Child Support letter to notify the payer of the decision.

Check the letter against the details captured in the Case Liability Rates window to ensure the following details are correct:

• the total outstanding child support (including the 10% amount) in $AUD
• the ongoing rate of child support in $AUD, and
• the 2% payable directly to NZIR

If the details are correct, go to Step 6.

If the details are not correct:

• delete the letter; see Letters Cuba Process Help
• create a unique letter with the Registration of New Zealand Child Support Assessment - Payer letter
• print the letter locally
• create and attach additional payment slips, see Letters Cuba Process Help

See also: Letters for Child Support customers.

If there is no valid payer address, change the Cuba letter status to pended so the letter can issue later when a valid address is established.

Lock the payer and create a Collection Activity Required intray. See Debt repayment for more information.

For more information regarding customer locking principles, see Customer Management Approach (CMA) for Child Support. This is the end of the registration process.