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New Zealand Case Management (NZ Out Case) - Withdrawals and Returns of NZ OUT Cases from Inland Revenue, New Zealand (NZIR) to Child Support 277-08290000



This document outlines the process for withdrawal or return of a Child Support assessment from being administered by the Inland Revenue, New Zealand (NZIR) authorities.

Withdrawal or return of case from NZIR to Child Support

This process is used when:

  • Child Support identify NZIR are no longer required to collect on a transmitted (out) case, or
  • NZIR return a case to Child Support as they are no longer able to collect

Cases are identified for withdrawal or return from NZIR as a result of general case management or notification from NZIR.

A request from Child Support to NZIR to withdraw an NZ ‘Out’ Case occurs when:

  • The case has no debt (general withdrawal). A case may be eligible for general withdrawal where the payer has paid their debt in full and there is no ongoing liability
  • General withdrawals are identified through general case management, such as being notified the customer is deceased or collection by Services Australia is no longer required

An NZ 'Out' case is returned to Child Support from NZIR when NZIR determine the:

  • payer cannot be located in New Zealand
  • child support debt has been deemed non collectable
  • payer is deceased
  • payer is no longer habitually resident of New Zealand

The Resources page contains links to the Australia and New Zealand Agreement, Service Level Agreement and Schedule of Services.

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