Level 2 complaints - Child Support 277-09020030
Expand allContact details
Child Support departure prohibition orders (DPO)
Child Support - technical assistance for escalated customers
Complaints
Child Support
Child Support - National New Customers Mainstream Services (NCMS) - Call Recording team
Child Support - site/branch national mailboxes
Internal Fraud team
Commonwealth Ombudsman
Privacy Contact Officers
Letters
Services Australia has endorsed these letters or electronic messages for use. It is the latest version. Do not use locally produced letters or electronic messages.
UQ71.02 Complaint acknowledgement
UQ71.03 Complaint acknowledgement – other issues
Template
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Services Australia/ATO Complaint Support Template
Intranet
Report a privacy incident - Privacy Incident Notification form
Current Research
Plain English Policy
The Writing Guide
Privacy polices
Child Safety
External Websites
Australian Government Guidelines on the Recognition of Sex and Gender
Commonwealth Ombudsman - Better practice complaint handling guide
Commonwealth Ombudsman - Unreasonable complainant conduct
Commonwealth Ombudsman - How to deliver an effective apology factsheet
ATO Applications ManualContact for Level 2 complaints management processes
This table has detail about where to find contact details for business teams referred to in this file.
Contact | Location of contact details |
ATO Complaints team | Complaints, see level 2 Australian Taxation Office (ATO) complaints |
Child Support Complaints team | Complaints, see warm transfer customers to Level 2 - Escalated Complaints and Feedback team |
Child Support call recording | Child Support - National New Customers and Mainstream Services (NCMS) - Call Recording team |
Child Support Program Branch | Child Support, see Child Support contact details for staff. |
Child Support - Site/Branch National Mailboxes | Child Support - site/branch national mailboxes |
Complaints | Complaints, see Level 2 Complaints |
Internal fraud | Internal Fraud team |
Gender Guidelines | Gender Guidelines - Contacts |
Market and Social Research team | Market and Social Research - Contacts |
Media team | Media - contact details |