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Recording Child Support complaints and compliments in Cuba 277-09020060

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This document outlines the process for Child Support staff to record customer complaints and compliments in Cuba.

Principles of good documentation

Child Support staff use the Complaints handling macro to document the details of a complaint and create a document for the complaint record in Cuba.

See Documenting Child Support information for information about documentation best practice.

Recording compliments

Record a compliment if a customer gives a compliment about a Service Officer, the service provided by Child Support or a product. Compliments are a good way to recognise staff and contribute to a quality service.

See Record a compliment.

Managing complaints and feedback

Written complaints received - Child Support

Level 1- Managing complaints and feedback

Level 1 complaints - Child Support

Level 2 complaints - Child Support

Complaints handling Cuba Process Help