Correcting a duplicate Child Support customer record 277-09030030
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The Child Support Guide 2.9.5: Amending Assessments
The Child Support Guide 4.1.1: Overview
The Child Support Guide 4.1.2: Decisions made under the Assessment Act to which a parent may object
The Child Support Guide 4.1.4: Can an objection decision be made?
Legislation
Links to the Federal Register of Legislation site go to a 'Series' page. Select the 'Latest' version.
Child Support (Registration and Collection) Act 1988
- section 15, Delegation
- section 42, Correction of Clerical errors and other mistakes in Child Support Register
- section 80, Objections
Child Support (Assessment) Act 1989
- section 75, Amendment of Assessments
- section 149, Delegations
Authorisations and delegations
Simple error
Service Officers (SO3) and above are authorised to make these decisions
Complex error
Service Support Officers, Parent Support and Solutions Gateway Team members (SO5), Customer Service Branch staff, Technical SO6, Change of Assessment and Part 6A Internal Decision Makers, complex case managers (SO6) in Customer Service Branch and Program Support Managers are authorised to make these decisions. Note: Centrelink Liaison Unit (CLU) Service Officers can authorise duplicate customer record corrections which impact on less than 2 months liability.
Invalid decisions
New Customer and Mainstream Services Program Support Managers (PSM) are authorised to make certain parentage decisions invalid where an application for assessment has been accepted or refused in error due to the decision maker:
- failing to take account of material evidence such as a birth certificate that was already in Services Australia’s possession
- denying a customer procedural fairness by making a decision before the expiration of a policy stated time frame
- failing to explore all nine fact situations that could have satisfied the presumption of parentage provisions
- denying a customer procedural fairness by not consulting them before making the decision
- making a keying error that resulted in the decision being incorrectly refused
All staff in the Child Support Program Advice Team are also authorised to make these decisions. The decision to declare a decision invalid in other circumstances can only be authorised by an Assistant Director in Child Support Program Advice.
Review and alter
Director, Child Support Program Advice, Child Support Program, Child Support and Redress Division (for Part 6A decisions). National Manager, Child Support Program Branch (for all decisions of delegates).
Child Support Services, Delegations and Authorisations