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Parliamentarian complaints regarding Child Support customers 277-09040000




Staff who have completed the DMC Technical Support update, must read this Operational Message before issuing letters: Digital Messaging Capability (DMC) - Child Support - letters and access.

Contact details

External Complaints – Child Support mailbox

Macros

Investigation plan

Finalisation Summary Template

Systemic issues template

Complaints Feedback Macro

Multicultural and Tailored Services Branch Technical Support Enquiry

Forms

Child Support forms and fact sheets

Privacy Resources - Reporting and managing a privacy incident - Privacy incident notification form

User Guides

Guide to Preparing and Handling Correspondence for the Minister

Services Australia Writing Guide

Plain English Policy

Feedback Tool

Staff Feedback Tool

Intranet

Security incident reporting – How do you report a security incident?

Privacy and Secrecy - Privacy Resources - Reporting and managing a privacy incident

Report suspected fraud and corruption

External websites

Commonwealth Ombudsman - Better practice complaint handling guide

Commonwealth Ombudsman - Better practice guide to managing unreasonable complainant conduct

Commonwealth Ombudsman - How to deliver an effective apology factsheet

Template

https://ourblueprint.internal.dept.local/content/images/icon-attachment.png|A linked attachment is availableServices Australia/ATO Complaint Support Template