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Child Support Objections 277-09170000



Examples

Example of objection lodged outside the 28/90 day timeframe

Table 1: this table provides an example of an objection lodged outside the relevant timeframe

Item

Example

1

  • M and F are assessed for the costs of the child A, who is in the shared care of M and F
  • M notified Child Support on 13 August that the care of A had changed on 1 August. Child Support made a care percentage decision on 26 August, deciding that a change had occurred, that M now had 40% care and F had 60% care
  • F objected to that decision on 11 December, explaining that they were not able to lodge the objection earlier. Child Support considered the objection and decided on 6 February to allow the objection, as M’s care percentage is 36% and F’s care percentage is 64%
  • Child Support then considered if special circumstances prevented F from lodging the objection within 28 days. Child Support is satisfied that special circumstances did exist. Child Support then considered if the discretion to extend the period should be exercised. Child Support is satisfied that F did not rest on their rights and that M would not be prejudiced by a decision to extend the period in which to lodge the objection. Child Support makes a determination under s87AA(2) that the objection was lodged within time
  • The assessment is amended from 1 August to use the objection decision percentages (M 36% and F 64%) to replace the original care percentage decision

If special circumstances exist, but it is not appropriate to extend the lodgement period to the date that the objection was lodged, do not exercise the discretion to extend the lodgement period. Process the decision as if there are no special circumstances.

Tell both customers they have appeal rights to the AAT on the objection decision and on the determination regarding the date of effect under s87AA(2).

The customer may lodge an application to have the objection decision, the date of effect or both components of the objection reviewed by AAT.

If further assistance is needed to determine whether special circumstances exist, contact a Service Support Officer (SSO).

Update the special circumstances in the Objection Maintenance window and record the outcome.

Note: if the applicant has applied for special circumstances and the date of effect needs to be determined for the objection decision, consideration of special circumstances must be finalised in time for the objection to be processed within the legislated timeframes.

Care suspension periods and objections examples

Table 2: this table provides examples of objections lodged outside of 28 days (without special circumstances) when the assessment was suspended.

Item

Examples

1

Original care determination suspended the assessment - objection lodged outside of 28 days without special circumstances

Fred and Sue have 1 child called Sam who is in Fred’s 100% care. Sue advises Child Support on 20 October 2018 that Sam is now in Sue’s 100% care from 10 September 2018.

A care decision is made, to reflect Sam is in Sue’s 100% care from 20 September 2018, the assessment is suspended from date of event to date of notification.

Fred lodges an objection to the care decision on 1 January 2019 to the care decision. The original care decision is reviewed and an objection decision is made. The decision is that from 10 September 2018 Sue’s care is 0% and Fred’s care is 100%.

The new care determination applies from 1 January 2019, the date the objection was received.

Care percentage used in the assessment:

  • Before the care change, Fred has 100% care and Sue has 0% care
  • From 10 September, Fred has 0% care and Sue has 0% care
  • From 20 October, Fred has 0% and Sue has 100% care
  • From 1 January, Fred has 100% care and Sue has 0% care

2

Original care determination did not suspend the assessment - objection lodged outside of 28 days without special circumstances

Tim and Sally have 1 child called Jack who is in Tim's 100% care. On 20 October 2018, Sally advises the gaining of 100% care of Jack from 10 September. Child Support investigate the care and determine no change in care has occurred. On 1 January 2019 Sally lodges an objection. The original care decision is reviewed and an objection decision is made. The decision is that from 10 September 2018, Sally has 100% care of Jack. The new care determination applies from 1 January 2019, the date the objection was received. A suspension will not be applied as there is no period of time when all parents had less than 35% care in the assessment

Care percentage used in the assessment:

  • Before care change, Tim has 100% care and Sally has 0% care
  • 20 October (no change determination), Tim has 100% and Sally has 0% care
  • 1 January (date of objection), Tim has 0% care and Sally has 100% care

Care terminating events and objections example

Table 3: this table describes examples of care terminating events when an objection is lodged.

Item

Examples

1

Original care determination terminated the assessment - objection lodged outside of 28 days without special circumstances

Kevin and Jodie have 1 child called Justin who is in Jodie's 100% care. On 1 August 2018, a care change occurs and Kevin now has 100% care of Justin. Services Australia is not notified of the change in care until 8 March 2019 (more than 26 weeks after the care change occurred).

As Jodie's care reduces below 35% care from 1 August 2018 (date of event) and Kevin's increase percentage of care cannot be used in the assessment until 8 March 2019 (date of notification), a terminating event occurs on 1 August 2018. Neither parent has a care percentage of 35% or more. When Services Australia was advised of the change in care on 8 March 2019, a new application for child support is needed if either parent wants to restart the case.

Jodie lodges an objection on 1 May 2019. The original care decision is reviewed and an objection decision is made. The decision is that from 1 August 2018 Jodie has 100% care of Justin. The new care determination applies from 1 May 2019, the date the objection was received. As the assessment was terminated, Jodie will need to make a new application for child support.

Macros

Objection Pre Discussion macro

Use this macro when speaking with a customer and an objection (Part 6A and general objection) is identified as being an option for their circumstances.

Objection First Contact macro

Use this macro when:

  • a care objection is lodged by phone
  • first contacting the applicant - (Part 6A and general objections)
  • first contacting the respondent - (Part 6A and general objections)

Objections Scrutiny macro

Use this macro when:

  • an objection has been lodged in writing
  • reviewing an objection
  • capturing required next steps

Statement of Reasons macro

Objection letters

Extension of time calculator

Letters

General and Part 6A objections

Objection letters macro generates texts for the following letters:

  • Acknowledgement of objection - applicant
  • Objection lodged - advice to respondent
  • Covering letter for the UQ 50.01 and UQ50.03:
    • EOT granted with acknowledgement of objection - applicant
    • EOT granted with objection lodged - advice to respondent
    • EOT refused - applicant
    • EOT refused - respondent

UQ50.01 – Objection EOT granted – decision template

UQ50.02 - Request call re-Objection grounds or EOT - Applicant

UQ50.03 - Objection EOT refused – decision template

UQ50.05 - Additional information received re-objection

UQ50.06 – Summary Disallowed – Applicant and Respondent

UQ50.10 - Objection withdrawn

UQ50.11 - Objection withdrawn - respondent

UQ50.12 - Objection Not Accepted Special Circumstances

UQ50.13 – Objection FDV content

UQ50.14 - Objection offensive content

UQ50.15 - Objection OEI contact

UQ51.03 - Objection to care percentage review - Applicant

UQ51.05 - Care Objection percentage decision - Applicant

UQ51.06 - Care Objection percentage decision - Respondent

UQ51.07 - Care objection decision date of effect - Applicant

UQ51.08 - Care objection decision date of effect - Respondent

Note: MX14-1 advise outcome of objection (non-NAP) letter is generated by Cuba.

General objection specific letters

Statement of Reasons macro

Use 'Save As' workaround to download/use attachment.

Part 6A objection specific letters

UQ50.06 - Summary Disallow - Applicant and Respondent

UQ50.09 - Part6A objection - Statement of Reasons

Forms (staff)

Security Incident Reporting

Contact details

Child Support Program Branch

General and Part 6A Objections tools

These attachments may not be shared externally. See Freedom of Information – Information Publication Scheme.
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png Principles of administrative decision making
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png File checklist
Calculators
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png SCO Calculators
Guides
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png General Objections - Guide to Writing a Statement of Reasons
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png Part 6A Objections - Guide to Writing an Extension of Time
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png Instructions for finalising SOR with duplicate care decisions
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png Access and disclosure of AUSTRAC information
Workload Management
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png General Objections Work Allocation & Re-Allocation Principles
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png Part 6A Tracker
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png Vetting Instructions
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png Objections Electronic File Management
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png SCS Info Window in the Objections Maintenance Screen

Part 6A Objections specific tools

These attachments may not be shared externally. See Freedom of Information – Information Publication Scheme.
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png Financial circumstances worksheet
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png Part 6A Service Officer Locking - Instructions