This table contains guidelines for allocation of External Complaints Child Support (ExCCS) team work considering planned and unplanned leave.
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Unplanned leave
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Allocation |
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1-2 days |
-
No change to normal allocation, do not allocate Parliamentarian/Ombudsman Complaint transfers
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Intrays remain with ExCCS Service Officer
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2+ days |
-
Stop allocating until ExCCS Service Officer is back at work. ExCCS Service Support Manager will notify ExCCS Program Support Officer
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|
Planned leave |
Allocation |
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1-3 days |
-
No change to normal allocations, no urgent pieces of work will be allocated
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Expectation is the ExCCS Service Officer works with their Service Support Manager to ensure work on hand is being managed effectively
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4-10 days |
-
Allocation will stop 2-5 days, depending on work load, prior to leave allowing ExCCS Service Officer time to progress/finalise work
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Where possible ExCCS Service Support Manager will monitor/re-allocate within team. If unable to do this they will phone the ExCCS Program Support Officer to discuss wider re-allocation
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No allocation during absence
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Allocation will recommence the day before the ExCCS Service Officer returns from planned leave
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10+ days |
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Allocation ceases at least 5 days prior to leave
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No allocation during absence
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ExCCS Service Officer works with their Service Support Manager prior to leave. Monitoring or reallocation of work may be required
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Where possible ExCCS Service Support Manager will reallocate within team. If unable to do this they will phone the ExCCS Program Support Officer to discuss wider re-allocation
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Allocation will commence 1 day before returning, and will be topped up to a full case load generally within 1 week of returning. This allows the ExCCS Service Officer to review/action emails as required
Note: if possible ExCCS Service Officer will finalise all work on hand prior to leave.
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