Residency decision in Pluto 277-19101811
Expand allThis document outlines how to process a residency determination as part of an application for assessment in Pluto.
Residency decision
Child Support can become aware that a residency decision is required when a customer:
- makes an application for an assessment and
- advises they or the other parent reside outside of Australia
A customer’s place of residence is a factor in determining a customer’s eligibility to apply for a child support assessment. Therefore, a residency decision needs to be made to determine that the customer is a resident of:
- of Australia, or
- a reciprocating jurisdiction, or
- a non-reciprocating jurisdiction
Residency decisions are completed by International Service Officers. For information about referring customers to the International Team, see Customer referral guidelines for Child Support staff.
Applications for overseas maintenance liabilities cannot be processed in Pluto. These applications must be processed in Cuba, see Residency decisions for Child Support customers - Specialist Service Officer
Pluto does not recognise all reciprocating jurisdictions
Pluto does not recognise Andorra and Albania as reciprocating jurisdictions. Vatican City must be chosen when processing a residency decision in Cuba and a customer resides in Andorra or Albania.
North Macedonia is not recognised by Pluto. Macedonia must be chosen when processing a residency decision in Pluto and a customer resides in North Macedonia.
The Resources page contains a link to the Residency decision macro.
Related links
Customer referral guidelines for Child Support staff
Residency decisions for Child Support customers
Residency decisions for Child Support customers - Specialist Service Officer
Application for assessment - record a decision and finalise