Viewing and searching correspondence in Pluto 277-19121653

From the Customer Summary screen bottom left corner, select the Click here to see documents icon.

The Correspondence screen will display.

The list will default to Individual Letters and Outbound correspondence

To display the type of correspondence, select the relevant option:

• Inbound, go to Step 4
• Outbound, go to Step 3
• Online DLS, go to Step 3

Select Case Letters

From the Case No. drop down menu, select:

• relevant case number to view and
• Search

Note: the case letter option is only available for outbound correspondence and online DLS.

The letter list will display.

To view the individual letter detail, select the relevant letter in the letter list:

• the Left Slider will display and
• the correspondence details will be visible

From the Left Slider to download or print the letter, select the icons from the heading banner.

To conduct a more specific search of the correspondence list, search results can be filtered.

To filter:

• Inbound, go to step 2
• Outbound, go to step 3
• Online DLS, go to step 4

To refine the search results, input details for 1 or more of the following options:

• Category
• Sub-Category
• Source
• Date range

Select Search

The filtered correspondence list will display

To pin the search parameters, go to step 5

To refine the search results, input details for 1 or more of these options:

• Letter Type
• Letter Status
• Date range

Select Search

The filtered correspondence list will display

To pin the search parameters, go to step 5

To refine the search results, input details for 1 or more of these options:

• Category
• Sub-Category
• Date range

Select Search

The filtered correspondence list will display

To pin the search parameters, go to step 5

Pin the parameters so they remain in place once the letter view is selected.

• To pin the search parameter, select the Pin icon
• To Unpin the search parameter, select the Unpin icon