Confirmation of death for Child Support customers 277-22021512

Source Proof of Death

Scenario

Is second source of death required

Full Births, Deaths and Marriages (BDM) match, and

Customer First and/or Australian Taxation Office (ATO) systems have been updated and date of death match

Note: if Customer First and/or ATO systems are not updated or date of death does not match, seek Service Support Officer (SSO) or Program Support Manager (PSM) assistance.

All including Child deaths

No - proceed with processing the death in Cuba

Partial Births, Deaths and Marriages (BDM) match

All including Child deaths

Yes - continue proof of death searches, or

Escalate to PSM

Centrelink death notification intray

(source of Centrelink notifications and customer matching factors will need to be considered)

All including Child deaths

Yes - continue proof of death searches, or

Escalate to PSM

Advice from New Zealand Inland Revenue

• New Zealand (NZ) International case
• Active or ended
• Outstanding accounting or no outstanding accounting

No - proceed with processing the death in Cuba

Advice from Department of Foreign Affairs and Trade

• International case
• Active or ended
• Outstanding accounting or no outstanding accounting

No - proceed with processing the death in Cuba

Non-government source

For example, family member or carer including the other child support customer.

All including Child deaths

Yes - continue proof of death searches, or

Escalate to PSM