Departure prohibition orders (DPO) Cuba Process Help 277-30010260

• In the Collection window, select:
• , or
• New from the File list

The Collection Action Details box displays

For a submission about:

• a child support debt, go to Step 2
• an overpayment, go to Step 4

• In the Collection Action Details group box, select:
• Level 2 from the Category dropdown list
• DPO from the Action dropdown list, and
• Departure Prohibition Order Submission from the Outcome dropdown list

Select Go to open the Departure Prohibition Order window. The DPO radio button is automatically selected in the Type group box.

• Select the:
• appropriate radio button in the Australian Citizen group box
• Submission  button to open the DPO Request Submission dialogue box
• The Status will automatically be set to Keyed

In the Recommendation text box:

• copy and paste the first page of the DPO submission
• Select OK to return to the Departure Prohibition Order window
• record the full DPO submission document in the Notepad on the same date

Go to Step 6

In the Collection Action Details group box, select:

• Level 1 from the Category dropdown list
• Information Gathering from the Action dropdown list
• Phone from the Method dropdown list, and
• Other from the Outcome dropdown list

• Date of Call will default to today’s date, select Yes in the New Information Found button
• In the Third Party Details box:
• add OVP DPO in the name box
• select the type as other 0, and
• type ‘DPO Submission’ into the Other Type field
• In the Additional Information text box
• paste the first page of the DPO submission, and
• record that the full DPO submission in the Notepad on the same date

Select to save the DPO record and return to the Collection window.

Email the DPO Team Leader and request they record the Delegate's decision to approve or refuse the DPO submission.

In the Collection window, select the:

• DPO Submission record in the Collection Action List dialogue box in the
• or Go to open the Departure Prohibition Order window
• Submission button to open the DPO Request Submission dialogue box

Select either Approved or Refused from the Status drop down list.

Was the DPO approved?

• Yes:
• an Expiring DPO intray will create automatically on the customer record
• a DPO issued indicator will automatically apply to Customer Production screen. Go to Step 3
• No, go to Step 4

In the Departure Prohibition Order window, record details in the DPO Details fields:

• AFP Conf number
• Retention Date

Select to save.

Open the Recommendation text box.

Document the Delegate's decision to either approve or refuse the DPO

Record the fill decision in the notepad on the same date.

In the Collection window, select:

• , or
• New from the File list

The Collection Action Details group box will display.

In the Collection Action Details group box, select:

• Level 1 from the Category dropdown list
• Information Gathering from the Action dropdown list
• Phone from the Method dropdown list, and
• Other from the Outcome dropdown list

• Select Yes in the New Information Found button in the Call Details box
• Add the decision date in the Date of Call box
• In the Third Party Details box:
• add ‘OVP DPO’ in the name box
• select the type as other, and
• type ‘DPO Approved’ or ‘DPO Refused’ into the Other Type field

• Open the Additional Information text box
• Document the Delegate's decision to either approve or refuse the DPO
• Record the decision in the Notepad on the same date