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Departure prohibition orders (DPO) Cuba Process Help 277-30010260

This document outlines the process on how to key, approve and refuse a DPO.

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Key a DPO – child support or overpayment debt

Approve or refuse a DPO submission for a child support debt

Approve or refuse a DPO submission for an overpayment debt

Key a DPO – child support or overpayment debt

Table 1

Step	Action
1	Create new DPO record In the Collection window, select: $B:\BP\01. Content\Separated-parents\images\icon-new-document.png$ , or New from the File list The Collection Action Details box displays For a submission about: a child support debt, go to Step 2 an overpayment, go to Step 4 ø
2	DPO submission for a child support debt In the Collection Action Details group box, select: Level 2 from the Category dropdown list DPO from the Action dropdown list, and Departure Prohibition Order Submission from the Outcome dropdown list
3	Record child support debt DPO Select Go to open the Departure Prohibition Order window. The DPO radio button is automatically selected in the Type group box. Select the: appropriate radio button in the Australian Citizen group box Submission button to open the DPO Request Submission dialogue box The Status will automatically be set to Keyed In the Recommendation text box: copy and paste the first page of the DPO submission Select OK to return to the Departure Prohibition Order window record the full DPO submission document in the Notepad $B:\BP\01. Content\Separated-parents\images\icon-document-notes.png$ on the same date Go to Step 6
4	DPO submission for an overpayment debt In the Collection Action Details group box, select: Level 1 from the Category dropdown list Information Gathering from the Action dropdown list Phone from the Method dropdown list, and Other from the Outcome dropdown list
5	Record overpayment DPO Date of Call will default to today’s date, select Yes in the New Information Found button In the Third Party Details box: add OVP DPO in the name box select the type as other 0, and type ‘DPO Submission’ into the Other Type field In the Additional Information text box paste the first page of the DPO submission, and record that the full DPO submission in the Notepad $B:\BP\01. Content\Separated-parents\images\icon-document-notes.png$ on the same date
6	Save submission Select $B:\BP\01. Content\Separated-parents\images\icon-save-document.png$ to save the DPO record and return to the Collection window.
7	Refer for Delegate's decision Email the DPO Team Leader and request they record the Delegate's decision to approve or refuse the DPO submission.

Approve or refuse a DPO submission for a child support debt

Table 2

Step	Action
1	Select DPO submission In the Collection window, select the: DPO Submission record in the Collection Action List dialogue box in the $B:\BP\01. Content\Separated-parents\images\icon-open.PNG$ or Go to open the Departure Prohibition Order window Submission button to open the DPO Request Submission dialogue box
2	Record decision Select either Approved or Refused from the Status drop down list. Was the DPO approved? Yes: an Expiring DPO intray will create automatically on the customer record a DPO issued indicator will automatically apply to Customer Production screen. Go to Step 3 No, go to Step 4
3	Record AFP information In the Departure Prohibition Order window, record details in the DPO Details fields: AFP Conf number Retention Date Select $B:\BP\01. Content\Separated-parents\images\icon-save-document.png$ to save.
4	Document decision Open the Recommendation text box. Document the Delegate's decision to either approve or refuse the DPO Record the fill decision in the notepad $B:\BP\01. Content\Separated-parents\images\icon-document-notes.png$ on the same date.

Approve or refuse a DPO submission for an overpayment debt

Table 3

Step	Action
1	Create new record In the Collection window, select: $B:\BP\01. Content\Separated-parents\images\icon-new-document.png$ , or New from the File list The Collection Action Details group box will display. In the Collection Action Details group box, select: Level 1 from the Category dropdown list Information Gathering from the Action dropdown list Phone from the Method dropdown list, and Other from the Outcome dropdown list
2	Record decision Select Yes in the New Information Found button in the Call Details box Add the decision date in the Date of Call box In the Third Party Details box: add ‘OVP DPO’ in the name box select the type as other, and type ‘DPO Approved’ or ‘DPO Refused’ into the Other Type field
4	Document decision Open the Additional Information text box Document the Delegate's decision to either approve or refuse the DPO Record the decision in the Notepad $B:\BP\01. Content\Separated-parents\images\icon-document-notes.png$ on the same date