Privacy incidents Cuba Process Help 277-30010500

Start point: Customer window

• From the Go menu select Feedback and Review
• From the Feedback and Review window, select Privacy Incident from the Go menu
• Click the icon to record a new privacy complaint

In the Privacy Incident Details group box:

• enter the date the incident was reported in the Date Reported field
• enter the user id of the person who caused the incident in the User ID field. Note: This field is only enabled and visible in Create and Update modes for Officer Levels 'Business Administrator', 'Office Leadership' and 'CSA Administrator' only. The User Id label and textbox are disabled and invisible for all other Officer Levels
• indicate how Child Support became aware of the incident by selecting from the drop down list
• the What was the Incident? field allows the user to enter free text to describe the privacy incident
• type the name of the Privacy Advisor dealing with the incident into the State Privacy Advisor field
• select the category of privacy incident from the Incident Category drop down list, e.g. access
• select the type of interaction that led to the incident from the Business Process drop down list, e.g. COA

In the Who is managing the Interaction group box:

• record the Team Leader, location and position details of the person who is managing the interaction

• Click the icon to open the Notes window and add a note documenting the details of the privacy incident, including any desired remedy or outcome
• Click the icon to save the note
• Click the icon to return to the Privacy Incident window
• Click the icon to save the privacy incident record

Start point: Privacy Incident window

Select the relevant privacy incident from the Privacy Incident List list box.

Click on the icon to view any existing notes or add notes as the investigation progresses.

Update information in the privacy incident record as required

Click the icon to save the record.

Start point: Privacy Incident window

Select the relevant privacy incident from the Privacy Incident List list box.

• Type the date the incident was finalised in the Date Finalised field
• Select the result of the investigation from the Result drop down list, e.g. upheld
• Select the relevant Information Privacy Principle(s) that were breached, if any, from the Information Privacy Principles Breached list box
• Select the appropriate remedy for the customer from the Remedy list box

• Click on the SCS Information button. This will take you to the SCS Information dialogue box
• In the Source of issue group box record the location the incident occurred by selecting the Region, Office and Stream/Team from the drop down lists
• In the Case manager Assigned? group box indicate if a case manager has been assigned to specifically manage the incident by selecting the Yes or No radio button
• In the Case Manager group box enter the location of the case manager by selecting the Region, Office, Stream/Team and Position from the drop down lists
• In the Contact with both parents? group box indicate if both parents have been contacted to discuss the incident by selecting the Yes or No radio button
• In the SCS feedback provided? group box indicate if a case manager has been assigned to specifically manage the incident by selecting the Yes or No radio button
• If SCS feedback has not been provided, select the reason from the drop down list in the No SCS Feedback Reason field
• If other referrals have been offered (e.g. family and domestic violence), list the referrals in the Other Referrals list box. More than one referral can be listed

Click the OK button to return to the Privacy Incident window. This will create a Privacy Breach Reported intray.

• Click the icon and add a finalisation notepad
• Click the icon to save the note
• Click the icon to return to the Privacy Incident window
• Click the button to finalise the privacy incident. This will delete the Privacy Breach Reported intray