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Identifying a package of services for customers recently separated or divorced 277-50010000

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Policy

Social Security Guide, 8.1.1.10, General Claim Requirements

Family Assistance Guide, 4.1, General Provisions

Agreements and arrangements

Services Australia relationships with other government departments are bound by a high-level multilateral strategic partnership document as well detailed Bilateral Management Arrangements (BMA) between Services Australia and individual departments.

BMAs specify Commonwealth services provided by Services Australia and conditions applying to the provision of those services. They improve assurance arrangements to provide greater transparency over Services Australia performance in meeting service delivery outcomes, risk management and accuracy targets.

See Networks and Partnerships Team.