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Child Support collection customer advises Centrelink of direct payments from paying parent (Non-agency payment) 277-51130100

This page contains a table of steps for Service Officers to follow when a Child Support customer advises they are receiving direct payments from the paying parent.

Child Support customer receives direct payments from paying parent

Step	Action
1	Customer contacts in relation to a Non-agency payment + Read more ... Is/are the NAP/s already showing on the Maintenance - CSA Disbursed Payments: Group (MNGP) screen? Yes, go to Step 2 No: Customers can contact Child Support directly, either online or by phone, to apply for a child support assessment. Refer the customer to Child Support. who will decide whether or not to assess the NAP received as part of the paying parent's regular child support liability Child Support will advise Centrelink of any amount that needs to be assessed the amount of the NAP/s and the date/s they were received by the receiving parent will be advised to Centrelink electronically via the data exchange record the details in a DOC. Procedure ends here
2	Date/amount is incorrect + Read more ... Is the customer advising that the date or amount of the Non-agency payment is incorrect? Yes: obtain the correct dates and amounts from the customer and send them to the Child Support Unit via the Fast Note - select Auto Text, use Families > Enquiry > Maintenance Enquiry including all relevant details. Keywords: the 'Maintenance Enquiry' template automatically includes the relevant 'ACTCSU' keyword. If the request is urgent, the 'URGENT' keyword must be manually added to the Fast Note. advise the customer that the NAP/s will continue to be assessed until the information is updated by Child Support and received via the data exchange. Procedure ends here No, go to Step 4
3	Nap has been cancelled + Read more ... Has the Nap been cancelled by child Support? Yes: obtain the details from the customer about the NAP that has been cancelled and send them to the Child Support Unit via the Fast Note - select Auto Text, use Families > Enquiry > Maintenance Enquiry including all relevant details. Keywords: the ‘Maintenance template automatically includes the relevant ‘ACTCSU’ keyword. If the request is urgent, the ‘URGENT’ keyword must be manually added to the Fast Note. advise the customer that the NAP/s will continue to be assessed until it is deleted from the Centrelink system. Procedure ends here. No, go to Step 4
4	Lump sum payment or Asset over $1,500 + Read more ... Is the Non-agency payment a lump sum payment or transfer of an asset over $1,500 in value? Yes, go to Step 5 No, go to Step 6
5	NAP value greater than $1,500 + Read more ... Record details on a DOC For contact details, see Child Support or create a Fast Note- select Auto Text, use Families > Enquiry > Maintenance Enquiry to check whether the NAP can be recorded as capitalised maintenance income. Keywords: the 'Maintenance Enquiry' template automatically includes the relevant 'ACTCSU' keyword. If the request is urgent, the 'URGENT' keyword must be manually added to the Fast Note. CSU needs to contact Child Support to find out if the NAP will be credited against ongoing liability or will be used to offset arrears The NAP can only be recorded as capitalised maintenance income if the amount that will be used by Child Support for credit against future liability will be at least $1,500 If the NAP is recorded as capitalised maintenance income, CSU will need to amend the payment information sent from Child Support in relation to the NAP via the Override Maintenance Income (MNOI) screen See Updating and effect of capitalised maintenance income assessment of Family Tax Benefit (FTB). Procedure ends here.
6	Assessment + Read more ... For Family Tax Benefit (FTB), maintenance income is assessed in the financial year it is received. For ongoing FTB, a NAP is included as maintenance income under the Disbursement Method for a Child Support collect customer. It is included in the year to date amount and in the amount for the current/ previous month to estimate maintenance income for the rest of the financial year If the customer receives a NAP during a private collect period, the amount is not used in the MIT during the financial year however, it is used in MCA At reconciliation, NAPs are included as annual maintenance income regardless of whether the NAP was received during a private collect or a Child Support collect period If the NAP relates to a previous financial year, re-reconciliation of FTB for that year will occur. For examples of assessment, see the Resources page.