Matching a child support child between Centrelink and Child Support 277-51150020
Expand allThis page contains a link to mySupport, the ICT Security Portal intranet page, and an explanation of child matching Manual Follow-ups (MFUs). An MFU will be created if the customer fails authentication when data is exchanged.
Intranet links
Access to the External Customer Matching (ECM) suite of screens can be requested from the ICT Security Portal by selecting the resource under the 'Mainframe Applications> Income Security' subcategory.
For a taskcard on how to request access to a CDE role or resource, see ICT Security Portal (ISP) intranet page.
Child matching Manual Follow-ups (MFUs)
This table describes categories of child matching Manual Follow-ups (MFUs).
|
Item |
Description |
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1 |
Customer CRN/CIN mismatch + Read more ... Key: A026MN Keywords: CSACARE or CLKCARE or MURSH, MAI, CSU Error transaction received from Child Support due to a customer CRN. |
|
2 |
Customer is not mutual + Read more ... Key: A027MN Keywords: CLKCARE, CSACARE, MAI, CSU Error transaction received from Child Support as the customer is not a mutual customer. Contact Child Support to verify. |
|
3 |
Child with this CRN/CIN combination is not found linked to the customer + Read more ... Key: A028MN Keywords: CLKCARE, CSACARE, MAI, CSU Error transaction received from Child Support due to a Child CRN, Child Support Id Number combination not found linked to the customer. Contact Child Support to verify. |
|
4 |
Child with this CIN is linked to another customer + Read more ... Key: A029MN Keywords: CLKCARE, CSACARE, MAI, CSU Error transaction received from Child Support as a child was found but has a different Child Support Id Number to what was on the transaction. Contact Child Support to verify. |
|
5 |
Child CRN not linked to this customer + Read more ... Key: A030MN Keywords: CLKCARE, CSACARE, MAI, CSU Error transaction received from Child Support as a child was found but the Child Support Id Number exists on another customer. Contact Child Support to verify. |
|
6 |
Customer CIN not found on Child Support system + Read more ... Key: A031MN Keywords: MAI160 , MAI,CSU Error MAI160 received from Child Support as the customer Child Support Id Number was not found on the Child Support system. Contact Child Support to verify. |
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7 |
Customer CIN not unique + Read more ... Key: A032MN Keywords: MAI160, MAI, CSU Error MAI160 received from Child Support as the customer Child Support Id Number is not unique. Contact Child Support to verify. |
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8 |
Customer CRN does not match + Read more ... Key: A033MN Keywords: MAI160, MAI, CSU Error MAI160 received from Child Support as the customer's CRN does not match. Contact Child Support to verify. |
|
9 |
Child CRN/CIN combination not found + Read more ... Key: A034MN Keywords: CLKCARE or CSACARE Error CSACARE or CLKCARE received from Child Support as the Child CRN/CIN combination cannot be found. |