Using the Archiving and Culling Engine (ACE) application to access receipt numbers 111-02010020
Expand allThis document outlines the process of accessing archived receipt numbers using the Archiving and Culling Engine (ACE) application.
Scope and functions of ACE
In the past, the Receipt Confirmation System (RCS) provided customers with evidence of their contact with Centrelink Call (CC), however this system had limitations outside the CC network. Also, the receipt numbers were restricted to 4 digits. Archiving was done through the Customer Archiving Retrieval (CAR) system.
The introduction of the ACE application for generating and archiving receipt numbers enables handling of the new format of 6-digit receipt numbers, regardless of the channel through which they were generated, including CCs and service centres.
This ACE system provides the facility to store, retrieve and display archived data to internal users. However, the restricted access to view archived receipts of Restricted Access customers will remain. Receipt numbers are held for 56 days prior to being archived via the browser-based ACE system.
Customer Record Access Monitor (CRAM) reports, logging data accessed from ACE, will also be retained.
The Resources page contains a link to the Archiving and Culling Engine (ACE).