Using the Archiving and Culling Engine (ACE) application to access archived Pensioner Education Supplement (PES) data 111-02010150

The Archive History (ARH) screen shows the benefit/s that have been archived for a Customer Reference Number (CRN), and when the archiving occurred.

Access and log on to the Archiving and Culling Engine (ACE) application. Enter search criteria.

A link to ACE can be found in the Resources page.

Select 'Search ' from the left hand navigation menu.

The search criteria screen will display-enter the relevant search criteria:

• Organisation field, select 'Centrelink' from the drop down list
• Reference Type field, select 'CRN' (Customer Reference Number) from the drop down list
• Reference Number field, key the ‘CRN’
• Search Key 3 field, select 'PES' from the drop down list

Click on the Submit button or press [Enter].

A successful search will produce a list of the found packet of archive information.

Note: PES will be displayed in the Key 3 column under Search Criteria if the customer has a Pensioner Education Supplement packet.

Select the:

• check box next to the desired record
• Get button at the bottom of the screen

If the Status is:

• Offline, go to Step 5
• Online, go to Step 6

If the Status is Offline it will change to Requested and this message will be presented; 'Your request for offline data is being processed. Go to the Request List screen to monitor the status of your request'.

To navigate to the Request List screen:

• select the Request List menu item on the left hand side of the screen
• the most recent request will be shown at the top of the Request List screen
• the entry in the column No. Online advises when the data is available for viewing (the process of bringing archive data from offline to online takes approximately 30 seconds)

When the packet is Online it can be selected by clicking on the View button.

If the Status is Online the archive data may be viewed immediately.

The default View is Mainframe View which displays the data in the same format as the system screens. Also available is the XSCREEN view, which displays data from the system XP screens often used by Systems Help Desk staff.

A header containing information about the customer and when the data was extracted is displayed at the top of the page.

The screen menu items will vary according to the data stored for a particular customer. Each screen will only appear on ACE if the screen was populated before archiving.

When the packet is Online it can be selected by clicking on the View button.

If the Printer Icon is used to print, the whole page is automatically printed. Archive records can be very large, therefore the following procedure should be used to enable printing of selected pages:

• go to the File menu
• select 'Print Preview'
• select the desired Print range and press Print

To get optimal results, particularly when viewing screens with many columns, set the browser view to 'Medium' or 'Smaller'.

• go to the View menu
• select 'Text Size'
• select 'Medium' or 'Smaller'