Customer Archive Retrieval (CAR) 111-02020000

Archive retrieval requests take a few minutes to a few hours depending on the number of users on the system. There tends to be fewer users before 11am AEST, so archive requests may take less time to retrieve before this time.

On completion of retrieval request, a message will display if the user is still logged onto the system.

To see if a requested archive has been retrieved, check the Archive Retrieval Status (AS) screen to see if the request has been actioned.

If there are no outstanding requests, the archives are available online. Go to the Archive Display Summary (ADS) screen to see the details.

Since the process of retrieving information may have a slow turnaround time, it is advisable not to resubmit an archive request.

Archives may exist in more than one environment for a customer.

Use the Interstate Transfer Log (ITLG) screen to locate the environments where archives may be found. Go to each of the customer's environments to retrieve the archives.