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Using the Desktop Fax workflow to fax forms and modules 111-10010070

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This document outlines information on how to send a fax using the Outbound Desktop Faxing workflow. Documents able to be faxed using this workflow are limited to those listed within the workflow including Reporting Statements (SU19), modules, common forms and claim forms.

Outbound Desktop Faxing

Outbound Desktop Faxing aligns with the Reducing Paper Initiative (RPI) which aims to remove Centrelink's dependency on the use of paper forms and correspondence by removing the need to print out forms for the purpose of faxing.

Service Officers should consider faxing personal/protected information to customers or faxing information to third parties on a case by case basis. Since 14 June 2005, information exchanged between the Department of Employment and Workplace Relations (DEWR), Department of Education, Employment Services Providers and Centrelink is in accordance with the sections 202 to 204 of the Social Security (Administration) Act 1999 and the Privacy Act 1988. The Social Security (Administration) Act 1999 allows for the use and/or disclosure of protected information if it is for the purpose of social security law.

Desktop Fax background

The Outbound Desktop Faxing solution was introduced to assist Smart Centres in servicing the communities of the Northern Territory. With the lifting of Remote Area Exemptions affecting the lodgement frequency of customers from 12 weekly to 2 or 4 weekly, there was an increased demand for replacing SU19s. The workflow was developed to remove the manual intensive process of faxing SU19s to customers. The workflow has since been enhanced to incorporate additional forms and minimise the manual processing of faxing common forms to customers.

The Resources page contains an attachment of current forms available for desktop faxing, a link to the general correspondence fax template to be used when desktop faxing is unavailable and known common errors.

Disclosing information to third parties

Actioning inbound desktop faxes