Indigenous servicing tools 111-16000000
Expand allThis document outlines the tools used for Indigenous servicing and explains the type of information that can be obtained from them. The Indigenous Services Reporting (ISR) tool and the Community Codes framework are the main tools used for Indigenous servicing.
Government intent
Services Australia's Indigenous servicing network use a range of tools to record data relating to Indigenous people living in remote localities.
These tools track key economic and social progress improving service delivery to Indigenous customers in urban, rural, and remote areas.
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ISR database
The ISR database is a web-based tool used to record information about face-to-face contact with customers and community throughout the agency's Indigenous Servicing network. It allows the agency to track progress on supporting social, economic, educational and community engagement for Indigenous and regional Australians.
Community Code framework
The Community Code framework has the capability to store data for current Government initiatives as well as information required for future policy planning and implementation.
Community Code data enables the accurate and timely extraction of Management Information (MI) and reporting at the community level. This information is critical in addressing social inclusion and bridging the gap challenges facing Indigenous people living in remote localities.
The community demographic data plays an important part in assisting in the development of policy affecting Indigenous Australians as well as improved service delivery to customers in urban, rural, and remote areas.