Services Australia website
PBS Safety Net for pharmacists
PBS Safety Net for customers
External websites
Department of Health, Disability and Ageing - The Pharmaceutical Benefits Scheme
Department of Veterans’ Affairs - Reducing medicine costs under the Safety Net Scheme
Intranet links
Privacy and Secrecy
Report a Privacy Incident - Privacy Incident Notification form
See Service Delivery Quality and Evaluation for a link to the Enterprise Quality Framework
Letters
Pharmaceutical Benefits Scheme (PBS)
Contact details
Quality and Skill Tags
Health Service Delivery Division - Program areas - Pharmaceutical Benefits Scheme (PBS)
Pharmaceutical Benefits Scheme (PBS) - Claiming Support
Medicare and Aged Care - Local Peer Support (LPS)
Error codes - error free
Table 1:
Error codes | Error definition |
A00 Error free | No errors. |
Error codes - B status codes - PBS Safety Net Claims system
Table 2: describes the error codes for the PBS Safety Net Claims system. The processes can be found in Pharmaceutical Benefits Scheme (PBS) Safety Net Processing and enquiries.
Error codes | Error definition |
B01S Critical | SYSTEM Safety Net registration error. Incorrect Safety Net number, card type or Supplement Card not issued. |
B02S Critical | Applicant or dependant error. Safety Net registration status for the applicant or a family member is incorrect; not added or removed correctly. Family member has been omitted from the Safety Net Card. An incorrect person has been added to the Safety Net Card. A dependant with concession entitlement was incorrectly recorded as card holder (CH) and the parent/s with no concessional status was recorded as the dependant/s. Dependant Student (DS) with a safety net age of twenty-five or over has been added to the card. Incorrectly Voided Card. |
B03S Non-Critical | Relationship code error. Family dependant (dependent child or student) incorrectly added as card holder (CH) or spouse (SP). CH or SP incorrectly added as a dependant. Note: Relationship code errors are only non-critical if there has been no effect on the eligibility of the family. For critical errors refer to error B02S. It is not an error if the CH and SP are added to the Safety Net Claims System (SNCS) opposite to the information contained on the prescription record form (PRF). |
B04S Non-Critical | Comment error. Required comments omitted or incorrect. |
B05S Critical | Pharmacy approval number error. Incorrect pharmacy assigned to Safety Net registration. Note: includes work items not separated and processed incorrectly. |
B14S Critical | Record not updated. Safety Net claim, registration or amendment not recorded. Claim registered but not closed. Claims that should have been paid, rejected, or deleted. Patient Surname incorrect on claim registration screen. |
B15S Non-critical | Registration screen error. Recorded lodgement date incorrectly. PaNDA Ref# was excluded. Recorded PaNDA Ref# incorrectly The claim was registered incorrectly as ‘Reject Whole Claim.’ Each PRF must be entered into the SNCS tool and assessed individually. |
Error codes - C status codes - application form
Table 3: describes the error codes for the application form. The processes can be found in:
Error codes | Error definition |
C01S Critical | Form incomplete or not provided. - No claim form
- No prescription record form or prescription evidence
- Illegible forms or prescription evidence
- Missing signatures or authorised person’s name
- Safety Net Claim missing information:
- pharmacy details
- date on claim for payment form
- applicant details
- applicant card numbers
- family member details
- date of supply
- item code
- approval number
- Safety Net value
- Pharmacist signed as the applicant’s agent or certified the PRF in absence of the applicant/agent signature
- Safety Net card missing information:
- Medicare number
- SN/CN numbers
- address
- added family members and relationships
- reason for replacement
- contact details
- No written request from original card holder (not on original PRF)
|
Error codes - D status codes - letters
Table 4: describes the error codes for letters. The processes can be found in:
Error codes | Error definition |
D01S Critical | Address error. Letter sent to the correct recipient but used an incorrect address. |
D02S Critical | Attachment error. An incorrect record or form is included with the letter. |
D03S Critical | Information error. - Incorrect standard letter or wording
- Incorrect information
- Critical information is missing
- Did not cover all rejections found within the safety net claim
|
D04S Critical | Patient identification error. The incorrect patient appears on the letter. Note: if the incorrect patient is also the incorrect recipient, select DO5 error only. |
D05S Critical | Recipient error. Letter sent to the incorrect recipient. Note: this error code may also capture patient identification errors and address errors if it is an incorrect recipient. |
D06S Non-critical | Minor message error. - Administration reference information is missing or incorrect
- Spelling errors in free text areas
- Patient name keyed incorrectly
|
Error codes - E status codes - assessing errors
Table 5. assessment errors relate to an incorrect eligibility assessment. For example, this might include failure to recognise the correct issue date or to exclude ineligible prescriptions.
Recording errors are listed under B PBS Safety Net Claim system errors.
Processes can be found in Pharmaceutical Benefits Scheme (PBS) Safety Net processing and enquiries.
Error codes | Error definition |
E01S Critical | Entitlement error. - Not eligible - did not meet the eligibility criteria or threshold for Safety Net registration type
- Eligible - rejected in error
|
E02S Non-Critical | Date of issue error. Eligible - but incorrectly determined date of issue from manual review. |
Error codes - F status codes - PaNDA
Table 6: processes can be found in Processing and National Demand Allocation (PaNDA) and Work Optimiser for staff.
Error codes | Error definition |
F01S Non-critical | Program or Work Type classification error. Work is incorrectly classified. Note: includes work incorrectly named, if also incorrectly classified. |
F02S Non-critical | Naming error. Classified correctly but naming conventions not applied or incorrect. |
F03S Non-critical | Comment error. Required comments omitted or incorrect. |
F04S Non-critical | Documentation missing. Sent letter not uploaded to the Work Item or page/s missing in documentation. |
F05S Non-critical | Work Items not merged and/or associated. Connected Work Items not merged and/or associated into one. |
F06S Non-critical | Work Items not separated. Did not separate multiple Work Items from different pharmacies in PaNDA or extract a different Work Type for separate processing (includes work items not separated but processed correctly). Note: for work items not separated and processed under the incorrect pharmacy, use error code B05S - Critical. |
Expand all