|
Error code |
Error definition |
Error scenario |
|
AC02
Critical
|
Service ID, Service name or provider incorrect. |
Service/Provider ID does not match the Service name.
Details for service ID keyed incorrectly. |
|
AC03
Critical |
Care recipient or client ID incorrect. |
The event has been processed under the incorrect care recipient or care recipient ID.
Details for care recipient ID keyed incorrectly. |
|
AC04
Critical |
Signature missing. |
A form was not signed/declaration not completed.
Note: electronic signatures are acceptable and apply to both forms and certificates. This must be a:
-
digital copy, or
-
image of a signature
|
|
AC05
Critical |
Appointment of a Nominee – details missing from documentation received. |
Incorrectly processed when the Appointment of a Nominee form is missing details. |
|
AC06
Critical |
Power of Attorney documentation incomplete or incorrect. |
Incorrectly processed when the Power of Attorney documentation is incomplete or incorrect. |
|
AC07
Critical |
Nominee information missing. |
Nominee information is missing and/or incorrect.
Spelling errors. |
|
AC10
Non-critical |
Date missing on claim form. |
Incorrectly processed when the signature was not provided. |
|
AC14
Critical |
Incorrect start date. |
Date of entry keyed incorrectly.
Not updated, removed, or processed. |
|
AC15
Critical |
Incorrect end date. |
Date of departure keyed incorrectly.
Not updated, removed or processed. |
|
AC16
Non-critical |
Incorrect date of lodgement or receipt date. |
Date of lodgement or receipt date keyed incorrectly.
Not updated, removed or processed. |
|
AC17
Critical |
Claim or payment not finalised. |
Claim not finalised in the Aged Care Staff Portal. |
|
AC18
Non-critical |
CRN not update in entry event. |
Customer Reference Number (CRN) number not keyed into entry event.
Not updated, removed or processed. |
|
AC19
Critical |
Incorrect home care details entered. |
Palliative care status not selected.
Award settlement indicator not selected and /or selected incorrectly.
Not updated, removed or processed. |
|
AC20
Non-critical |
Home care recipient postal address recorded incorrectly. |
Spelling error.
Incorrect postal address.
Not updated, removed or processed. |
|
AC24
Critical |
Supplements - no certificate attached or incorrect certificate from doctor attached. |
Supplement processed without an appropriate certificate. |
|
AC25
Critical |
Incorrect supplement claim type. |
Selected the incorrect supplement claim type. |
|
AC27
Critical |
Dementia supplement - assessment score incorrect |
Accepted the incorrect Assessment score. |
|
AC28
Critical |
Dementia supplement - incorrect date of diagnosis. |
Date of Diagnosis keyed incorrectly.
Not updated, removed or processed. |
|
AC33
Critical |
Service registrations details incorrect. |
Name, phone number, email address keyed incorrectly.
Processed for the wrong service ID.
Not updated, removed or processed. |
|
AC34
Critical |
Service user registration details incorrect. |
Name, phone number, email address keyed incorrectly.
Incorrect authorisation level selected.
Processed for the wrong service ID.
Not updated, removed or processed. |
|
AC39
Critical |
Viability supplement details incorrect. |
Address and dates keyed incorrectly.
Spelling errors.
Not updated, removed or processed. |
|
AC40
Non-critical |
Unspent home care value incorrect. |
Unspent amount keyed incorrectly.
Not updated, removed or processed. |
|
AC42
Critical |
Claims - incorrect number of community or residential days. |
Number of days keyed incorrectly.
Keyed into the wrong type of days.
Not updated, removed or processed. |
|
AC43
Critical |
Claims - departure date incorrect. |
Departure date keyed incorrectly.
Not updated, removed or processed. |
|
AC44
Non-critical |
Claims - departure reason incorrect. |
Departure reason selected incorrectly.
Not updated, removed or processed. |
|
AC48
Critical |
Incorrect email sent to the provider |
Email notification sent to provider did not state the relevant reason/s for rejection.
Using the wrong template for the situation.
Note: includes email not uploaded on to PaNDA |
|
AC49
Critical |
Correct email sent to incorrect provider |
Email notification sent to the incorrect provider. |
|
AC50
Non-critical |
Application form incorrectly rejected |
The application form can be processed but it was incorrectly rejected. |
|
AC51
Non-critical |
Care recipient notes not entered |
No care recipient notes created. |
|
AC52
Non-critical |
Work items not separated |
Did not separate multiple Work items in PaNDA, or extract a different work type for separate processing. |
|
AC53
Critical |
Unspent Funds Overclaim - incorrect manual adjustment value |
Did not create a manual adjustment or process an incorrect adjustment amount. |
|
AC54
Critical |
Unspent Funds Underclaim - no escalation |
Did not escalate to LPS as required. |
Expand all