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Quality Contact Framework accreditation of Quality Checkers 111-22011000

This page contains the steps in the accreditation process. Usually, the staff member's line manager will complete the prerequisite assessment and give feedback to the staff member.

On this page:

Staff member to be accredited or reaccredited

Line manager

Table 1

Step

Action

1

Quality checker prerequisites

Line manager must complete the Step 1: Quality Checker Prerequisites form for the staff member.

Business teams must keep a record of the assessment for 12 months.

Has the staff member been assessed as effective against all prerequisites?

Yes, see Table 2
No, the staff member cannot progress with the accreditation process. Feedback to be provided. Procedure ends here

Staff member to be accredited or reaccredited

Table 2

Step	Action
1	Accreditation or reaccreditation Has the staff member previously been a QCF quality checker? Yes, go to Step 3 No, go to Step 2
2	Undertake training Has the staff member completed SAU00426 - QCF Quality Checker Training? Yes, go to Step 3 No, they cannot progress with the accreditation process. Procedure ends here
3	Complete online test After a maximum of 3 attempts, has the staff member achieved 100% in the MPL00282 - Quality Contact Framework Quality Checker online test? Yes: access to the evaluation forms will be granted the next business day with no further action needed accreditation will be active for 12 months a notice will be sent before the expiry of the qualification go to Step 4 No, the staff member cannot progress with the accreditation process. They should seek support from their business team. Procedure ends here
4	Complete calibration activity Complete a calibration activity within 3 months of completing accreditation or annual reaccreditation. To access current calibration exercises, go to the Service Delivery Quality and Evaluation > Quick links > Quality Contact Framework Community site > Aim for Accuracy and Calibration. To maintain access to evaluate interactions, the staff member needs to complete the calibration exercise before the due date. If calibration is not completed, accreditation is suspended and access to evaluation forms removed.
5	Checking accreditation status Staff can use the Accreditation Status Check to view: their accreditation expiry date their calibration due date, and any other actions that are required