Quality Call Framework accreditation of Quality Checkers 111-22011000

Line manager must complete the Step 1: Quality Checker Prerequisites form for the staff member.

Business teams must keep a record of the assessment for 12 months.

Has the staff member been assessed as effective against all prerequisites?

• Yes, go to Table 2
• No, the staff member cannot progress with the accreditation process. Feedback to be provided. Procedure ends here

Has the staff member previously been a QCF quality checker?

• Yes, go to Step 3
• No, go to Step 2

Has the staff member completed MPL00281 - QCF Quality Checker Training?

• Yes, go to Step 3
• No, they cannot progress with the accreditation process. Procedure ends here

After a maximum of 3 attempts, has the staff member achieved 100% in the MPL00282 - Quality Call Framework Quality Checker online test?

• Yes:
• access to the evaluation forms will be granted the next business day with no further action needed
• accreditation will be active for 12 months
• a notice will be sent before the expiry of the qualification
• go to Step 4
• No, the staff member cannot progress with the accreditation process. They should seek support from their business team. Procedure ends here

Complete a calibration activity (minimum of 1 calibration call) within 3 months of completing accreditation or annual reaccreditation.

To access current calibration exercises, go the Service Delivery Quality Centre > Quick links > Quality Call Framework Community site > Aim for Accuracy and Calibration.

To maintain access to evaluate calls, the staff member needs to complete the calibration exercise before the due date.

If calibration has not been completed, accreditation is suspended and access to evaluation forms removed.

Staff can use the Accreditation Status Check to view:

• their accreditation expiry date
• their calibration due date, and
• any other actions that are required