Provider Registration Location Specific Practice Number (LSPN) quality checking in QST 111-22042821

Error codes

Error definition

Processing tip

L01 Error free

Error-free

Quality check did not detect errors

Error codes

Error definition

Processing tip

L02 Critical

Mailing address keyed incorrectly or not keyed – Critical

It is a critical error when a postal address:

Is different to the practice site address that was provided:

• was not keyed, or
• incorrect information was entered/keyed, and:
• this affected the site receiving the letter
• provided critical information regarding eligibility, or
• an incorrect letter template was used

L03 Non-critical

Mailing address keyed incorrectly – Non-critical

It is a non-critical error where a minor keying error was made which:

• did not prevent the LSPN receiving the letter, and
• presented little/no risk to the reputation of Services Australia

Minor keying errors:

• details were abbreviated when there was sufficient space to key the complete address
• building/property name
• incorrect field for shop/suite/unit type
• the Rapid Address Entry Tool (RAET) address was overridden incorrectly, or
• a minor spelling mistake in the address

L04 Critical

Registration details critical

• keyed or selected incorrectly
• not keyed or selected
• keyed when insufficient information provided

Critical

It is a critical error when the following fields have not been updated, or have been keyed incorrectly:

• Practice site/Base for mobile equipment
• Practice site or mobile facility trading name
• Registered business name
• ABN (if applicable)
• Nature of proprietorship
• Individual details (if applicable)
• Partnership details (if applicable)
• Company details (if applicable)
• Government agency or public body details (if applicable)
• Practice site details

L05 Non-critical

Notes not keyed in PaNDA or PDS, where needed, (except where this relates to a critical error) - Non-critical

It is a non-critical error when:

• notes have not been keyed in PaNDA, or PDS where needed, (except where this relates to a critical error)

Examples:

• no PaNDA note referencing Case ID of closure application for relocation/takeover applications
• no note left in PaNDA when application escalated for MRI processing
• ABN not keyed in PDS comments when provided for Government agency or public body

L06 Critical

Practice location address keyed incorrectly or not keyed - Critical

It is a critical error when the following field has been keyed incorrectly:

• Address

L07 Non-critical

Practice location address keyed incorrectly or not keyed - Non-critical

It is a non-critical error where the following fields have been keyed incorrectly, or not keyed:

• shop/suite/unit type
• address is abbreviated when the full address can be entered
• the Rapid Address Entry Tool (RAET) address has been overridden incorrectly

Or:

• a minor keying error that would not have a critical impact on the LSPN’s ability to access Medicare benefits

L08 Critical

Location created in error - Critical

It is a critical error when:

• A new LSPN was created against processing rules
• A new LSPN was created where
• insufficient information was provided
• the application was incomplete

L09 Critical

Letter incorrectly keyed or selected - Critical

It is a critical error where:

• the postal address was not keyed or was keyed incorrectly
• incorrect registration start or end-dates were keyed
• the incorrect letter template was used
• the incorrect LSPN was entered

L10 Non-critical

Letter incorrectly keyed - Non-critical

It is a non-critical error where:

• the address is abbreviated when the full address can be entered
• there is a minor keying error that is not a security risk to the site or would not stop the site from getting mail

L11 Critical

Delegate approval not evident - Critical

It is a critical error where:

• Delegate approval at the appropriate level has not been applied
• Delegate approval is not evident (PaNDA comments)

L12 Critical

Update made against incorrect LSPN - Critical

It is a critical error where:

• An update/amendment has been made to the incorrect LSPN

L13 Critical

Request actioned when appropriate Declaration/s not signed by authorised representative or proprietor - Critical

It is a critical error where:

• a request has been actioned when a declaration, or request in a letter, has not been signed by an authorised person

L14 Critical

Location not created when sufficient Information provided - Critical

It is a critical error where:

• a location has not been created when enough information was given

L15 Critical

Associate link to HPOS not keyed/ as needed - Critical

It is a critical error where:

• an Associate has not been linked to HPOS when correct details were provided

L16 Non-critical

Subsequent Associate link to HPOS as Staff not keyed/updated as needed - Non-critical

It is a non-critical error where:

• there is already an Associate linked to HPOS as an Administrator and a subsequent request to add a further Associate as Staff is not keyed/updated

L17 Critical

Incorrect Associate linked to HPOS - Critical

It is a critical error where:

• an incorrect Associate was linked to HPOS for the LSPN as either Administrator or Staff

L18 Critical

MRI equipment request not escalated to National Office - Critical

It is a critical error where

• an MRI equipment request was not escalated to National Office via Local Peer Support (LPS)

L19 Critical

MRI provider not added or incorrectly added - Critical

It is a critical error where an:

• MRI provider was not linked to an LSPN
• MRI provider was linked to an LSPN in error
• incorrect start or end date was keyed
• end date was keyed in error or not keyed when appropriate

L20 Critical

Contact details not added/updated or incorrectly added/updated - Critical

It is a critical error where:

• first given name or family name of either primary or secondary representative were not added or updated, or incorrect names were keyed

L21 Non-critical

Contact details not added/updated or incorrectly added/updated – Non-Critical

It is a non-critical error where the following fields were not keyed or keyed incorrectly:

• Title
• Daytime phone number
• Fax number
• Email
• Position held, or
• there is a minor spelling in the name fields

L22 Critical

Equipment or equipment details not added/updated or incorrectly added/updated - Critical

It is a critical error where equipment details were:

• not added/updated when there was sufficient information provided, or
• incorrectly added or updated

This includes the following fields:

• Doppler/Non-Doppler or with/without echocardiography – Ultrasound Only
• Equipment type
• Serial number
• Model/ type number
• Manufacturer/ company
• Date manufactured
• Date installed in Australia
• Upgrade indicator
• Date operational
• Date removed

L23 Non-critical

Equipment or equipment details incorrectly added/updated – Non-Critical

It is a non-critical error when:

• the date is updated or keyed incorrectly
• a small keying error is made in serial number, model or manufacture

Note: It is not an error if both date manufactured and date installed in Australia were provided and only the earlier of these dates was keyed

L24 Critical

PET provider codes not added or added incorrectly - Critical

It is a critical error where:

• PET provider codes were not added when sufficient and accurate information was provided on a HW064 form and the provider has pre-requisite speciality code/s
• PET provider codes were added when insufficient or inaccurate information was provided on a HW064 form and/or the provider did not have pre-requisite speciality codes

L25 Critical

Mobile proprietor details keyed incorrectly - Critical

It is a critical error where the following field has been incorrectly keyed:

• Address

L26 Non-critical

Mobile proprietor details keyed incorrectly - Non-critical

It is a non-critical error where the following have been keyed incorrectly, or not keyed:

• building/property name
• shop/suite/unit type
• address is abbreviated when the full address can be entered
• the Rapid Address Entry Tool (RAET) address has been overridden incorrectly, or
• a minor spelling mistake in the address

L27 Critical

LSPN closed where insufficient information provided - Critical

It is a critical error when an LSPN was closed where:

• the application did not indicate that LSPN was closing and removing all equipment
• a closure date was not provided
• the closure request was not signed by the authorised representative/proprietor

L28 Critical

Existing LSPN not closed where requested - Critical

It is a critical error when an existing LSPN was not closed, where all the following apply:

• It was shown on the application that the LSPN was closing and removing all equipment
• A closure date was provided
• The closure request was signed by an authorised representative/proprietor

L29 Critical

Incorrect start date keyed for Initial/New LSPN - Critical

It is a critical error where:

• an incorrect start date was keyed for a new LSPN registration

L30 Critical

Site not extended or extended incorrectly - critical

It is a critical error when a site is not extended or extended incorrectly, following receipt of a:

• Declaration, or
• Amendment request within 3 months of LSPN expiry