Technical Peer Support (TPS) in Compensation Recovery 111-22072908
Expand allTelephony Technical Support
| Program | Entry point | CXone Agent Workspace / Services Australia Workspace Description |
| Aged Care Assessments | CXone Agent Workspace / Services Australia Workspace | LPS Aged Care Assessments |
| Aged Care Enquiries | CXone Agent Workspace / Services Australia Workspace | |
| Aged Care Fees | CXone Agent Workspace / Services Australia Workspace | LPS Aged Care Fees |
| Assurance of Support (AoS) | Access | |
| Carers Processing | CXone Agent Workspace / Services Australia Workspace | LPS Carers Claims Enquiry |
| Compensation Recovery | CXone Agent Workspace / Services Australia Workspace | Debt Compensation Tech Support |
| Disabilities Processing | CXone Agent Workspace / Services Australia Workspace | LPS Disabilities Claim Enq |
| Disabilities Sickness Carers (DSC) Payment Enquiries | CXone Agent Workspace / Services Australia Workspace | LPS DSC Payment Enq |
| Families Claim Processing | CXone Agent Workspace / Services Australia Workspace | LPS F and P Claim Enq |
| Families Enquiries | CXone Agent Workspace / Services Australia Workspace | LPS F and P Claim Enq |
| JobSeeker | Access | LPS Jobseeker Pay Enq |
| JobSeeker Processing | Access | |
| Low Income Health Care Card (LIC) | Access | |
| Older Australians Enquiries | CXone Agent Workspace / Services Australia Workspace | LPS Older Australians Payment Enq |
| Older Australians Processing | CXone Agent Workspace / Services Australia Workspace | LPS Older Australians Claim |
| Parenting Enquiries | CXone Agent Workspace / Services Australia Workspace | |
| Parenting Processing | Access | |
| Special Benefit (SpB) | Access | |
| Youth & Students Enquiries | CXone Agent Workspace / Services Australia Workspace | LPS YAS Pay Enq |
| Youth & Students Processing | CXone Agent Workspace / Services Australia Workspace | LPS Student Claim Enquiries |
mySupport
Use this webform to request the Centrelink Payments Support Team (CPST) to stop a customer payment.
- Go to mySupport
- Search Stop
- Select Stop customer payment
Complete and Submit the webform and record the Service Desk (SD) number generated
Article
- Go to mySupport
- Search for: Valid reasons to call the urgent escalation channel
- Search for: How to escalate a mySupport ticket