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Incentive Programs quality checking in QST 111-22140000

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This document outlines the quality checking process for Practice Incentives Program (PIP), Workforce Incentive Program (WIP) and the Indigenous Health Incentive (IHI).

Quality checking process for the Incentive Programs

Steps quality checkers follow when undertaking quality checks on selected Incentives transactions.

Step

Action

1

Work item allocated + Read more ...

The work item to be checked is allocated to the checker by the Quality and Support Tool (QST).

To access the QST:

  • Go to Operations Performance Reporting and Analysis (OPRA) Homepage > select Business Tools > Quality and Support Tool (QST)
  • Select the Give Me Work button
  • The work item for checking will appear as a Filenet link in the Document link box

2

Log on to appropriate systems + Read more ...

Log on to the appropriate system for the work type. For example:

  • PIP system
  • WIP – Practice Stream system
  • Rural User Interface (RUI)

Log on to required systems to access supporting documents and associated notes. For example:

  • PIP Online
  • WIP – Practice Stream Online
  • PaNDA

3

Perform Quality Check + Read more ...

Perform the following checks:

  • information on the source documents is complete
  • information on the form reflects the information on the online system
  • associated documents such as letters are uploaded to the correct system

4

Record results + Read more ...

Record the results on the QST, including any errors identified and feedback.

Record the outcome in the Quality Control Status field of the QST, select:

  • Outcome Error Free, auto - populates error code, or
  • Outcome contains Error
  • appropriate error code/classification from the Explanation field

Provide feedback to the Service Officer and Team Leader by selecting Record Outcome.

QST creates an image that is pasted into the body of the email.

Check the information on the draft email is correct before sending feedback to the Service Officer and Team Leader. After the email is sent, a message will appear indicating that ‘QC is Complete’:

  • QST will return to the Home page, select:
    • Cancel to cancel the action, or
    • Close to close the QST, or
    • Give Me Work to perform another check

If errors have been identified, go to Step 5.

If no errors have been identified, procedure ends here.

5

Amend errors + Read more ...

Identified errors must be amended immediately. If the Service Officer is not available, the Team Leader must ensure another staff member with the correct knowledge and skills can complete the remedial action.

To amend errors, discuss the QC feedback with the Team Leader in the first instance. The Team Leader must refer to the QC dispute process.