Quality On Line (QOL) 111-23000000

System code

Information

The following main systems have a dedicated QOL Checker resource.

CMM

Compensation

Request access to this resource to quality check all activities processed in the CMM system. Examples include:

• compensation lump sums
• ongoing compensation income

DMN

Debt Management and Information

Request access to this resource to quality check all activities processed in the DMN system. Examples include:

• new debts
• debt adjustments
• garnishees
• changing withholding amounts

Access to this resource is generally needed in:

• Business Integrity
• Debt Programme
• Compensation Recovery
• service centres and smart centres

NSS

Newstart

Request access to the NSS QOL Checker resource to quality check all activities processed in the NSS system.

• Assurance of Support (AOS)
• Austudy (AUS)
• Exceptional Circumstances Relief Payment (ECRP)
• Farm Household Allowance (FHA)
• Job Seeker Payment (JSP)
• Special Benefit (SPL)
• Youth Allowance (YA)

The following payments ceased on 20 March 2020. These payments would only appear in relation to quality checking activities related to appeals.

• Newstart Allowance (NSA)
• Newstart Mature Age Allowance (NMA)
• Sickness Allowance (SKA)

The following payments ceased on 1 January 2022. This resource is only required for quality checking activities related to appeals for:

• Partner Allowance (PTA)
• Widow Allowance (WDA)

PEN

Pensions

Request access to the PEN QOL Checker resource to quality check all activities processed in the PEN system.

• Age Pension (AGE)
• Carer Payment (CAR)
• Disability Support Pension (DSP)
• Parenting Payment Single (PPS)

The following payments ceased on 20 March 2020. These payments would only appear in relation to quality checking activities related to appeals.

• Widows B Pension (WID)
• Wife's Pension (WFD or WFA)

FAO

Families

Request access to the FAO QOL Checker resource to quality check all activities processed in the FAO system.

• Dad and Partner Pay (DAP)
• Double Orphan Pension (DOP)
• Family Tax Benefit (FTB)
• Paid Parental Leave (PPL)

TAC

Trusts and Companies

This resource is required by staff who quality check work actioned in the TAC system. Activities processed in this system are only done by Complex Assessment Officers (CAO)

IRS

Integrated Review System

Request access to the IRS QOL Checker resource:

• to quality check work actioned in the Integrated Review System
• if the QOL Checker is only required to quality check work actioned in one or more of the below sub-systems, that is, the staff member does not quality check work actioned in any of the main systems

The below sub-systems do not have a dedicated QOL Checker resource. A QOL Checker who:

• has access to quality check work in a main system (for example, NSS, PEN) is able to quality check activities submitted in any of the below sub-systems
• is only required to quality check work in one or more of the below sub-systems (that is, the QOL Checker does not quality check work in a main system) will only require access to the IRS QOL Checker Resource

PGA/PPP

Parenting Payment

Processing Parenting Payment Partnered work

LIC

Low Income Card

Low Income Health Care Card processing

SHC

Seniors Health Card

Senior's Health Care Card processing

FSP

Flexible Support Payment

Disaster Relief processing

ISS

ISS system

• ABSTUDY (ABY)
• Assistance for Isolated Children (AIC)
• Carer Allowance (CDA)
• Ex-Carer Health Card (EHC)
• Emergency payments (EMG)
• Mobility Allowance (MOB)
• Pensioner Education Supplement (PES)