Skip to navigation Skip to content

Quality checking dispute process for Health Service Delivery Division 111-23051519

Expand/Collapse all sectionsExpand all


QBBI, QST and RMDS dispute tracker template Service Support Officer (SSO)

This attachment is not to be shared externally. See Freedom of Information – Information Publication Scheme.

For quality checking disputes about Quality Control System (QCS) information on the Medicare Quality Control System (QBBI), Quality and Support Tool (QST) and Report Management and Distribution System (RMDS).

QC dispute tracker template

QBBI, QST and RMDS email templates

Email templates used in the process for quality checking disputes about Quality Control System (QCS) information on the Medicare Quality Control System (QBBI), Quality and Support Tool (QST) and Report Management and Distribution System (RMDS).

Do not share these attachments externally. See Freedom of Information – Information Publication Scheme.

QC error dispute - Service Officer/Processing Operator send to Team Leader

Service Support Officer (SSO) QBBI/QST/RMDS QC reversal request

SSO QST/QBBI dispute unsuccessful

QOL and QMA Quality Checking Dispute Escalation Form

For Aged Care (Customer) Quality On Line (QOL) and Quality Management Application (QMA) quality checking disputes.

Quality Checking Dispute Escalation Form

Request access to the Quality Checking Dispute Escalation Form

To request access to the Quality Checking Dispute Escalation Form, including when staff details do not automatically populate.

Service Officers:

Administrative access:

Get Team Leader approval before requesting access.

To request access, use either of the following options:

  • Use the SharePoint development request form. Provide the following details:
    • Smart centre
    • Name
    • Log on
  • Email the Aged Care Customer Program mailbox. Provide the following details in table format:
    • Smart centre
    • Name
    • Log on

Note: it may take a few days to grant access.

QOL and QMA feedback templates

This table contains templates to help Independent Reviewer Service Support Officers (SSO) in Quality On Line (QOL) and Quality Management Application (QMA) to provide feedback to Quality Checkers.

Type of feedback

Feedback text

Feedback included missing or incorrect resources to support the decision.

Choose the most appropriate text from the following (more than one may apply):

  • Incorrect and/or insufficient resources provided to support error/return
  • Resource should have been xxxxx
  • No resource quoted, should have been xxxxx

Explanation of the error and/or corrective action not sufficient.

Feedback did not clearly describe the error and/or corrective action taken/required.

Feedback not clear or inappropriate.

Feedback was difficult to understand, or did not meet the Feedback Policy.

Staff Feedback Tool

Staff Feedback Tool

Contact details

Health Service Delivery Division - Program areas

Health Service Delivery Division – Quality, Performance & Technical Support - Quality team

Enterprise Quality Framework