Processing arrangements for ABSTUDY claims and enquiries 010-02020010

Manual Follow Up

Keyword

Action

Change of circumstance ABY Study details

ZCOC_STUDYDETAIL_ABY

MFU generated when ABSTUDY student updates study details through their online services

Action: Investigate online update and action record accordingly

Advice to send manual letter Q785

Q785

MFU generated when ABSTUDY claim is REJ/YAR reason OTH or auto letter has been inhibited or failed

Action: Investigate if Q999 notification letter has been issued

Send manual advice – Q999

Q999

MFU generated when ABSTUDY payment is SUS/CAN/REJ reason OTH or auto letter has been inhibited or failed

Action: Investigate if notification letter is required, issue a Q999 and cancel the MFU

School Fees Allowance Not Paid in 20XX

SCHLFEES

NOTPAID

CEPS

MFU generated for follow up on payment of ABSTUDY School Fees Allowance

Action: See ABSTUDY School Fees Allowance (SFA) at home rate (Group 1)

Unsolicited third party direct credit return

ABY3PT

RETURN

Unsolicited third party direct credit return. Investigation required and when correct credit destination obtained, reissue if entitled

Action: see Reissue a payment returned from a financial institution

ABSTUDY Lump Sum Bereavement Payment (LBP)

LBP

MFU is created on the surviving partner's record where qualification for LBP has been met. This identifies that an ABSTUDY LBP is to be calculated and paid

Action: See Qualification for ABSTUDY Lump Sum Bereavement Payment

Review

Keyword

Description and action

Parental Income Test Annual Review

ZCOC_ZABY_C400

ZIAM_ABY_PITW

Assessing the annual Parental income test review and update the record to calculate the future entitlement

Action: See Youth Allowance (YA) and ABSTUDY Parental Income Test (PIT) reviews

PIT Circ Review

ZCOC_ZABY_C450

ABR2XXX

Assess change of parental circumstances for dependent ABSTUDY customer

Action: See Youth Allowance (YA) and ABSTUDY Parental Income Test (PIT) reviews

Boarding Review

ZALL_ABY_BOA_RVW

A review to update the board and tuition fees for secondary boarding students for the year.

Action: see ABSTUDY annual board, tuition and scholarship details

Payment on Advice

POASUB

POACOM

POAN

Open DOC created for action where the Education provider as responded to their Payment on Advice attendance check and manual review is required

Action: See First day of attendance for ABSTUDY secondary boarders

ABSTUDY School Term Allowance

T<1, 2, 3>FAIL

T<1, 2, 3>NAS

T<1, 2, 3>LDA

Open DOC created for action where the Education provider has responded to their School Term Allowance attendance check and manual review is required

Action: See Processing ABSTUDY School Term Allowance payments

ABSTUDY End of Year (EOY) Reviews

*REVIEW

EOY Group Code:

GRP 1

GRP 2

GRP 3

GRP 4

GRP 5

GRP 8

GRP 9

GRP 10

GRP 11

GRP 18

GRP 19

As part of EOY processing, some Review activities and MFUs may be created on a customer's record to support correct processing of entitlements into the following year. The MFUs are created requiring a manual review of a student's ongoing entitlement.

Action: See Actioning Reviews and Manual Follow-ups (MFUs) associated with End of Year (EOY) processing

U16 TFN exemption

N16TFN

IO32YB

TFN exemptions or ABSTUDY students turning 16

The system creates an MFU activity with keywords when the student reaches 15 years and 9 months if there is no TFN or if a TFN exemption recorded

Action: See Tax File Number (TFN) for ABSTUDY

In state care turning 18

U18AFH and I033YB

State Care Review created when the student reaches 17 years and 11 months of age. Confirm if a foster care or similar allowance will continue to be paid from the State or Territory government. This will determine the rate of ABSTUDY Living Allowance payable from the student's 18th birthday.

Action: See ABSTUDY customer in state care