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Assessing eligibility for ABSTUDY Fares Allowance (FAA) after the customer has died 010-02100030

This document outlines how to assess payment of ABSTUDY FAA after a student has died.

Amount of FAA to be paid after a student has died

Step	Action
1	ABSTUDY Fares Allowance Claim (SY032) + Read more ... Note: an Australian Apprentice (apprentice or trainee) is not entitled to FAA for the Australian Apprenticeship. Issue an SY032 claim to the applicant and ask them to complete it. If one or more people apply to receive the FAA of a deceased student, consider each case on its own merits. E.g. next of kin, solicitor or executor of estate, or person who has paid, or is liable to pay, funeral expenses.
2	When form is returned + Read more ... $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Check to see the form has been completed Scan the claim and supporting documents All scannable document exceptions will be recorded on a DOC, showing where and when it was received, what action was taken and where it was sent Return all original documents to the applicant See processing arrangements for ABSTUDY claims and enquiries for contact details for the Smart Centre Processing
3	Eligibility criteria for FAA for ABSTUDY + Read more ... $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Ensure the student satisfied the eligibility criteria for Fares Allowance (FAA) for ABSTUDY.
4	Evidence is required of the journey(s) taken + Read more ... $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Tickets, dockets/ticket stubs or other evidence which gives full details of the journey(s) taken is considered acceptable. If the student travelled by private vehicle: ask for details of the journey in a written statement, and any available evidence, e.g. receipts for purchase of fuel Fares are not usually reimbursed unless verified. However, it may be considered in exceptional cases if the Service Officer is satisfied that the student made the journey. If applicant can verify journey(s) taken or if the Service Officer is satisfied, go to Step 5 If applicant cannot verify journey(s) taken and the Service Officer is not satisfied that the travel was taken, go to Step 6
5	FAA is payable + Read more ... $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ To determine the amount of the FAA to be paid and record the details on the Travel Management Application (TMA), see Reimbursing Fares allowance after the customer has died. Procedure ends here.
6	FAA is not payable + Read more ... $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Advise the applicant that FAA cannot be paid. Explain the reasons for the decision, and their review and appeal rights. See External review of ABSTUDY decisions. Record details of the fares reimbursement claim on the Travel Management Application (TMA): Finalise the Travel Booking status as 'Rejected' Record details of the decision in the Notes field